Quality Specialist Customer Service and call center
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness
- Review, highlight and report process levels gaps and areas of opportunities
- Validate, track and ensure accurate and detailed feedback is uploaded for every monitored transaction
- Observe, perform and realize processes improvement initiatives and deliver results
- Monitor, validate and raise violations for issues impacting customer and business with the followed violations process
- Ensure and oversee applying a low variation in calibration.
- Create, share and provide timely floor dipstick reports on new briefing and updates
- Perform and apply of Mystery Calling to gauge process dipstick.
- Provide, transfer and present a timely feedback to agents according to the repeated mistakes or any new service
- Prepare, execute and provide variance reporting to the department HOD.
Employment Type
Full Time
