Customer Engagement Agent
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Job Description
Exceptional writing ability with a very developed understanding of best practices in grammar, messaging, and style
Experience in a customer service/success.
Highly proficient with technology (web and mobile applications)
Excellent organizational skills and with a high level of attention to detail
Experience using Microsoft Office (Word, Excel, Powerpoint) and Google Apps
Experience in working in a fast-paced and dynamic environment
Skills
Monitoring and answering incoming chat messages
Engaging with users on social media
Providing information to existing and potential customers and caregivers
Providing feedback and recommendations to your manager on ways the company can improve
Escalating customer complaints and/or calls to your manager when necessary
Measuring by tracking defined metrics such as inbound sales leads, engagement, response rate, and other top of the funnel activity
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية
