وظائف في دعم أجهزة تكنولوجيا المعلومات في القاهرة

Ensure environment stability, availability, security and performance through SLO’s, SLA’s and automation enforcement Develop and maintain CI/CD across a range of languages and environments. Working closely with software engineers, product owners and systems engineers المزيد...

Respond to customer inquiries and resolve issues promptly. Maintain professionalism in all interactions. Document and follow up on customer interactions. Utilize customer service software to manage inquiries. Provide product and service information. Meet performance metr المزيد...

The Project Support Associate will play a crucial role in supporting our Firestopping & Thermal Team by managing daily communications tracking project progress and ensuring accurate documentation and billing. This position requires excellent organizational skills attention to deta المزيد...

Position: Technical Support Agent Company Overview: RayaCX is a leading customer experience management company based in 6th of October City Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth. Job Overview: We are المزيد...

Develop and design Customer profiling tools enabling customer persona and digital fingerprint identification. Building on Customer interactions and engagement on different journeys analytics for more individualized customer engagement approaches Build the framework of customer Engagem المزيد...

Troubleshooting and resolving IT issues in a timely manner. Communicating with coworkers to diagnose problems. Installing and configuring hardware and software. Talking coworkers through the process of fixing technical issues. Prioritizing your workload to ensure the most critic المزيد...

Liaising with internal departments to determine recruitment needs. Determining selection criteria, hiring profiles, and job requirements for vacant positions. Sourcing potential candidates through online company career portals, recruitment sites, job boards, social platforms, as wel المزيد...

Handle calls, e-mails, webchats, and other contacts within the service level agreement. Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool. Diagnose, Troubles المزيد...

Monitor, maintain, and optimize database performance. Troubleshoot and resolve database-related issues. Ensure data integrity and implement security measures. Collaborate with the development team to support database design and architecture. Manage database backups, restorations المزيد...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. المزيد...

الأدوار والمسؤوليات تعزيز القيمة للعملاء وأعضاء الفريق من خلال إنشاء المعرفة ذات الصلة ومشاركتها. ▪ الشراكة مع العملاء لدعم استراتيجية أعمالهم وأهدافهم. ▪ الحفاظ على اتفاقيات مستوى الخدمة الخارجية والداخلية والموردين. يعد الوعي بـ ITIL ميزة إضافية. ▪ العمل كنقطة تصعيد أساسية للعمل المزيد...

Assist in the design and implementation of Linux and Windows-based systems. Support the management and optimization of SQL databases, including PostgreSQL. Gain exposure to containerization technologies like Docker for deployment Contribute to the development and maintenance of C المزيد...

الأدوار والمسؤوليات هذا دور بدوام كامل في الموقع لأخصائي الدعم الفني CSR الموجود في القاهرة، مصر. سيكون أخصائي الدعم الفني CSR مسؤولاً عن التعامل مع استفسارات دعم العملاء، وضمان رضا العملاء، والحفاظ على آداب الهاتف، وتحسين تجربة العملاء بشكل عام. المتطلبات نرحب بالخريجين للتقدم. إ المزيد...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. المزيد...

Providing software application support under the supervision of the Senior Engineer. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software develo المزيد...

Ensure high level of quality and accuracy in the daily work. Enhance after selling service & provide total customer satisfaction. Handle customers' inquiries and provide solutions to their problems. Sell e& products and services and ensure proper collection of requir المزيد...

Maintaining a positive, empathetic, and professional attitude toward clients at all times Assist with challenging client requests or issue escalations as needed Acknowledging and resolving clients' complaints Communicating and coordinating with colleagues as necessary Keeping المزيد...

Provide expert-level technical support for Routing & Switching infrastructure, including configuration, troubleshooting, and performance tuning. Manage and maintain network systems, ensuring optimal performance and reliability. Troubleshoot and resolve complex network issues, pr المزيد...

Are you a Financial Advisor or a Stock Broker looking for the next step in your career? Our client has an opportunity for you! Check out the Investment Counselor position. Do you have a background in Finance and Investments as either an advisor or broker, and... Are you a high achieve المزيد...

Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & المزيد...