Bosta Egypt

Maintaining a positive, empathetic, and professional attitude toward clients at all times Assist with challenging client requests or issue escalations as needed Acknowledging and resolving clients' complaints Communicating and coordinating with colleagues as necessary Keepin المزيد...

Managing the sortation process per zone for each of our hubs. Managing daily cycle of receiving and dispatching the shipments to the hubs and ensuring that we followed the agreed SLA. Ensure dispatching all shipments at the same day to the destined hubs. Provide a support during المزيد...

Determining feature requirements. Researching customer experiences and demands. Improving customer experiences. Outlining a detailed product strategy. Managing cross-functional teams. Managing product road maps and releases. Understanding product selling points. Identifying a المزيد...

Responsible for the Hub infrastructure. Responsible for the financial management in the hub and manage the cash flow. Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description. Ensure that the achiev المزيد...

Lead and Manage Team: Oversee and mentor a team of Account Managers to ensure high performance and effective client engagement. Performance Management: Set performance goals and conduct regular evaluations to assess team members' progress and development. Team Development: Pro المزيد...

Maintaining a positive, empathetic, and professional attitude toward clients at all times Assist with challenging client requests or issue escalations as needed Acknowledging and resolving clients' complaints Communicating and coordinating with colleagues as necessary Keeping المزيد...

Conduct comprehensive audits on company hubs to assess operational efficiency and identify areas for improvement. Evaluate compliance with company policies, procedures, and industry regulations. Analyze data and audit findings to develop actionable recommendations for process enha المزيد...

You will be responsible for monitoring and auditing our different client support channels (tickets, chats and calls). Providing the necessary coaching for both our current team members and the new hires. Data Analysis, you will be responsible for analyzing the client support perfor المزيد...

Maintain relationships with staffing agencies, temporary worker providers, and other external talent sources to supplement the company's direct hiring efforts for warehouse operations roles. Oversee the performance of the recruitment vendors and 3PLs ensuring their ability to d المزيد...

Leadership and Team Management: Lead, mentor, and manage a team of backend engineers, fostering a collaborative and high-performance work environment. Conduct regular code reviews to ensure code quality, maintainability, and adherence to best practices. Architecture and Developme المزيد...

Deliver client-focused solutions based on client needs. Effectively build positive long-term relationships with our clients. Accurately updates the pipe drive following each client interaction. Ensuring clients are charged the correct price for the service provided. Make sure المزيد...

Key person between Operation department and Finance department. Manage the FinOps team and make sure the day-to-day reconciliation with the courier's wallet is accurate. Manage collecting any cash shortage / Increase in the deposits made. Monitoring Daily orders volumes Vs va المزيد...

1.Receive the new pickups closed in bosta flyers. 2.Ensure that the tracking number was written correctly on the flyer with the marker by the couriers. 3. Receive the shipments(new pickups) on the system and add the tracking numbers on the “Receiving Pickups” sheet. 4. Ar المزيد...

Investigate each case by reviewing order details, tracking information, and communication history Liaise with the warehouse and logistics teams to initiate the search and recovery process for lost items Provide regular status updates to the customer care team throughout the investig المزيد...

You will be responsible for monitoring and auditing our different client support channels (tickets, chats and calls). Providing the necessary coaching for both our current team members and the new hires. Data Analysis, you will be responsible for analyzing the client support perf المزيد...

Monitor, maintain, and optimize database performance. Troubleshoot and resolve database-related issues. Ensure data integrity and implement security measures. Collaborate with the development team to support database design and architecture. Manage database backups, restorations المزيد...

Contact potential customers to introduce our products and services. Answer clients' questions and inquiries about our services and about the company Responsible for closing sales deals over the phone and meeting sales targets. Understand customer requirements and offer the be المزيد...

(Performance Management) Collaborate with managers to develop and implement effective performance management strategies, including goal-setting, ongoing feedback, and annual reviews. Provide training and coaching to managers on how to conduct meaningful performance conversations a المزيد...

Data Integration and ETL Development. Architect and implement robust data integration pipelines to extract, transform, and load data from various sources (e.g., databases, SaaS applications, APIs, MongoDB, and flat files) into a centralized data platform. Design and develop comple المزيد...