وظائف مدير تجربة النزلاء في مصر

SummaryReporting to the Director of Operations the role holder will contribute to the performance of their area by assisting in directing ensuring the hotel meets its financial and guest satisfaction objectives.ResponsibilitiesCoordinates and ensures all guest arrivals and departures المزيد...

Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. Implementing procedu المزيد...

SummaryReporting to the Guest Relations Manager the role holder will contribute to the performance of their area by assisting in directing and ensuring the hotel meets its financial and guest satisfaction objectives.ResponsibilitiesCoordinates and ensures all guest arrivals and depart المزيد...

Closely deal with all requests problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems focusing on guest satisfaction.Listen attentively to guests to get an effective customeroriented perspective and handle complaints properly.Handle guest complaints المزيد...

Use analytics tools to track user behavior, conversion rates, and key performance metrics. Plan and conduct A/B tests to optimize user experience and conversion funnels. Iterate on features & designs based on test results to drive growth. Conducting user interviews, surveys, المزيد...

Guest Relations Agent:Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities programs and other services..What is in it for you:Employee benefit card offering discounted rates at Accor worldwideLearnin المزيد...

We are seeking an enthusiastic and customerfocused Guest Relation Officer to join our team in the beautiful resort city of Sharm ElSheikh Egypt. As a Guest Relation Officer you will be the primary point of contact for our guests ensuring their stay is memorable and exceeds their expec المزيد...

Address guests service needs in a professional positive and timely manner.Thank guests with genuine appreciation and provide a fond farewell.Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.Engage المزيد...

الأدوار والمسؤوليات الإشراف على جميع جوانب علاقات الضيوف وتوجيهها لتحقيق أقصى قدر من رضا الضيوف. الأدوار والمسؤوليات الرئيسية ضمان أقصى قدر من رضا الضيوف من خلال التقدير الشخصي والاهتمام الودي السريع من الوصول إلى المغادرة ضمان حصول جميع الأعضاء باستمرار على جميع المزايا، وحصول ال المزيد...

Perform anticipatory high level services. Work with operation departments to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service. Keep active presence in the lobby to keep smooth operations by assisting guests المزيد...

الأدوار والمسؤوليات يتواصل أحد أعضاء فريق علاقات الضيوف مع ضيوفنا من كبار الشخصيات طوال تجربة الضيافة بأكملها. من تسجيل الوصول إلى تسجيل المغادرة، يكون فريق علاقات الضيوف مستعدًا دائمًا للرد على طلبات ضيوف كبار الشخصيات في مكتب الاستقبال، أثناء الأنشطة الترويجية، والمزيد. ماذا سأفعل المزيد...

Greeting guests of the establishment. Assisting with unloading guests' luggage. Parking cars safely. Retrieving cars for guests in a timely manner. Ensuring that parked cars are locked and that keys are stored safely or returned to the owner.

Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bel المزيد...

Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bel المزيد...

The candidate must be able to:Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.Achieve Quality Audit result of 95% and above through consistent documented trainingsKeep VIP folders ready for VIP arrivals and All inclusive Arrivals &# المزيد...

Greet guests warmly and professionally upon arrival.Anticipate and address guest needs and preferences.Build rapport with guests and create a personalized experience.Resolve guest complaints and concerns in a timely and effective manner.Provide information about hotel amenities servic المزيد...

الأدوار والمسؤوليات التركيز على العملاء: تحب مساعدة الآخرين وتتمتع بقدرة طبيعية على تقديم خدمة ممتازة. ودود وسهل التعامل: تستمتع بلقاء أشخاص جدد وجعلهم يشعرون بالراحة. مهتم بالتفاصيل: تنتبه للأشياء الصغيرة لضمان سير كل شيء بسلاسة. لاعب فريق: تعمل جيدًا مع الآخرين وتساعد في جعل بي المزيد...

الأدوار والمسؤوليات يتواصل أحد أعضاء فريق علاقات الضيوف مع ضيوفنا من كبار الشخصيات طوال تجربة الضيافة بأكملها. من تسجيل الوصول إلى تسجيل المغادرة، يكون فريق علاقات الضيوف مستعدًا دائمًا للرد على طلبات ضيوف كبار الشخصيات في مكتب الاستقبال، أثناء الأنشطة الترويجية، والمزيد. ماذا سأفعل المزيد...

To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.To ensure that all VIP and Loyalty Program guest are being met upon arrival and offered the best service standards within the ACCOR standardsTo provide cou المزيد...

Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bel المزيد...