وظائف في Customer Experience Cx في القاهرة

الأدوار والمسؤوليات مراقبة وتقييم و/أو تدقيق عينة من المكالمات الواردة و/أو الصادرة وطرق الاتصال الأخرى بما في ذلك الدردشة والبريد الإلكتروني تلبية متطلبات الإنتاجية الإدارية (على سبيل المثال عدد المكالمات التي تتم مراقبتها شهريًا، وعدد رسائل البريد الإلكتروني التي يتم تقييمها، وما المزيد...

Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, training and ensuring the availability of resources. Collaborate with warehouse and other intimate departments as necessary to meet customer requirements, to tak المزيد...

Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience strategies with market المزيد...

Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience strategies with market المزيد...

You will be responsible for monitoring and auditing our different client support channels (tickets, chats and calls). Providing the necessary coaching for both our current team members and the new hires. Data Analysis, you will be responsible for analyzing the client support perf المزيد...

Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience strategies with market المزيد...

Investigate each case by reviewing order details, tracking information, and communication history Liaise with the warehouse and logistics teams to initiate the search and recovery process for lost items Provide regular status updates to the customer care team throughout the investig المزيد...

Strategy & Roadmap: Responsible for building CX annual marketing strategy as well as creating the roadmap of innovative customer-centric activities. Ideal Journey Mapping: Create Current-State Journey Maps to identify pain points and design accordingly Ideal Future-State Jour المزيد...

. Designs and delivers to CC effective and timely training programs to meet business and operational needs as well as approved safety and quality standards in accordance with the Air Arabia CSPM provisionsensuring corrective action is taken on Cabin Crew default. 2. Provides ma المزيد...

Manage and supervise production staff in compliance with company standards of conduct and local HR compliance regulations including Payroll and Hours Management, Coaching & Development, Process and Policy Adherence Ensure proficient training, professional development, and employe المزيد...

Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team mem المزيد...

Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bel المزيد...

Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport and restaurant advice. Processing meal and beverage requests. Accommodating general and unique requests. Diffusing conflict or tense situations with المزيد...

Perform surveys to gauge the needs and interests of the community. Reach out to instructors or facilitators to run activities. Schedule class times and post the information either online or at the community center. Book the necessary venues for activities. Receive feedback and s المزيد...

Design and implement initiatives to enhance the overall people experience within the company. Develop and improve HR processes and policies to ensure a positive employee experience. Collaborate with different departments to identify areas of improvement and implement solutions المزيد...

Greeting and directing patients to examination rooms. Scheduling patient appointments and making reminder calls. Informing patients about delays and waiting times. Obtaining patients’ addresses, contact details, insurance information, and medical histories. Updating and ve المزيد...

نحن نبحث حاليًا عن مدير تجربة الضيوف الذي يبحث عن فرص للتجارب التي تتمحور حول الضيوف مع جميع ضيوف الفندق. إجادة القراءة والكتابة والتحدث باللغة الإنجليزية. يفضل اللغة الثانية. درجة البكالوريوس أمر لا بد منه. الخبرة السابقة أمر لا بد منه. مهارات قيادية قوية، وعلاقات قوية ومتنوعة مع ال المزيد...

Ensuring that cleaning and household chores are completed. Answering telephonic and written communications on behalf of the employer. Greeting guests in a professional manner upon their arrival. Sourcing and training new staff, preparing and communicating staff schedules, and run المزيد...

Permanent Position: HR Specialist GCC ExperienceLocation: Cairo EgyptContract Details: Fulltime Permanent Prerequisite skills & training: Regional Expertise: Indepth knowledge of labor laws regulations and HR practices in the UAE. specific to the Gulf region particularly in coun المزيد...

Build and maintain strong client relationships serving as their primary point of contact.Understand client goals and objectives and develop digital marketing strategies (Branding Web design and development SEO SMM Media buying) to achieve them.Act as a contact person between clients a المزيد...