Lost and Found Specialist Customer Experience Team

Investigate each case by reviewing order details, tracking information, and communication history

Liaise with the warehouse and logistics teams to initiate the search and recovery process for lost items

Provide regular status updates to the customer care team throughout the investigation and resolution process

Process refunds or send replacement items as per company policy when items cannot be recovered

Maintain detailed records of all lost and found cases and report on key metrics and trends

Identify process improvements and implement solutions to reduce the incidence of lost or missing orders

Contribute to the continuous enhancement of the customer experience