وظائف في Center Director في القاهرة

Manage the tendering team, setting the process and best strategy for each tender package. Review the tender documentations issued by the development/design team to assure its reflection to our tendering directions, including the bill of quantities, method of measurements, specific المزيد...

متابعة عمل الفريق المسؤول عنه بشكل مباشر والتواجد والمشاركة في الانشطة . ربط الحالات التي تواجه الفريق مع مدير الحالة. تزويد ادارة المراكز بالتوثيقات اليومية للأنشطة وبشكل يومي. رفع تقارير دورية عن أعمال الفريق لمدير المركز. المزيد...

متابعة عمل الفريق المسؤول عنه بشكل مباشر والتواجد والمشاركة في الانشطة . ربط الحالات التي تواجه الفريق مع مدير الحالة. تزويد ادارة المراكز بالتوثيقات اليومية للأنشطة وبشكل يومي. رفع تقارير دورية عن أعمال الفريق لمدير المركز. المزيد...

Strategic Planning and Management: Develop and implement strategic plans for the management and maintenance of the contact center’s facilities and premises. Oversee budgeting and financial planning for facility operations and projects. Ensure alignment of facility management المزيد...

We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it.We are looking for an experienced Call Center Trainer to oversee our call center agents: monitor s المزيد...

Manage inbound and outbound calls in a timely manner. Analyze client requirements and offer the best possible solution or information. Explain all the essential details of the organization's products and services to captivate the customer's attention. Take the initiative المزيد...

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationsh المزيد...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in activ المزيد...

Handle inbound and outbound calls in a professional and courteous manner. - Assist customers with inquiries, concerns, and technical issues. - Provide accurate and detailed information about products, services, and promotions. - Troubleshoot and resolve customer complaints or escal المزيد...

A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of inn المزيد...

We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it. We are seeking an experienced and dedicated Call Center Manager to join our team. The Call المزيد...

Roles and responsibilities Plan & execute department strategy in alignment with the local & VF-Group guidelines. Ensure delivery of on time, quality and cost-effective Infrastructure services within agreed SLAs, and partner with Account Management, to support planning المزيد...

تعتبر خبرة العمل السابقة في بيئة / تشغيل شركات الطيران الدولية ميزة قيمة. الخبرة السابقة في العمل مع نظام الحجز مثل Amadeus، Galileo، Sabre إلزامية. المهارات المتخصصة المطلوبة: مهارات التواصل الجيد وخدمة العملاء، وأي خبرة في BPO / مركز الاتصال ستكون ميزة إضافية. خريج في أي تخصص / تحت المزيد...

Lead and control the team to ensure that they meet up with targets and perform their duties as expected Assessing their work and giving them feedback to maximize performance Listen to calls & indicate issues and areas to improve Answer questions from staff and provide assista المزيد...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in activ المزيد...

Team Management: Recruit, train, and develop a team of customer service representatives. Manage their performance, provide coaching and feedback, and create opportunities for professional growth. Operations Management: Oversee the contact center's daily operations, including sc المزيد...

الأدوار والمسؤوليات هذا دور بدوام كامل في الموقع لوكيل مركز الاتصال في Teleperformance في القاهرة الجديدة لحساب جديد. سيكون وكيل مركز الاتصال مسؤولاً عن تقديم خدمة عملاء استثنائية، وضمان رضا العملاء، والاستفادة من مهارات التعامل الشخصي القوية، وتقديم الدعم الفني للعملاء. التواصل: مه المزيد...

Assess team performance and provide feedback to maximize effectiveness. Lead and supervise the team to meet targets and fulfill duties. Identify areas for improvement and provide guidance based on call evaluations. Support and assist team members, answering questions and offering المزيد...

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agen المزيد...

Coordinate all new device installations in server room. Basic support in data center equipment installation. Perform Data Center security and provide data center system monitoring services. Support planned maintenance events system, backup processes and disaster recovery drills. المزيد...