Roles and responsibilities
• Plan & execute department strategy in alignment with the local & VF-Group guidelines.
• Ensure delivery of on time, quality and cost-effective Infrastructure services within agreed SLAs, and partner with Account Management, to support planning and successful delivery of related projects.
• Overseas infrastructure architecture roadmap in alignment with holistic enterprise application solutions.
• Ensure operational excellence and support, including on premise cloud, databases, servers, storage, backup and back-office servers.
• Oversee the development of business cases, Infrastructure product evaluations, service selections and tender assessment in accordance with Procurement procedures.
• Ensure that Infrastructure services are robust, resilient, secure, and compliant
- Monitoring and performing on-going maintenance on servers and network equipment.
- Providing IT support to staff and customers, as well as responding to the server and network issues.
- Protecting company data by preventing the overheating of data center components.
- Running hardware diagnostics and replacing failing parts in a timely manner.
- Monitoring all network processes to ensure the smooth flow of data across the network.
- Collaborating with software and network engineering teams on cybersecurity and network efficiency.
- Upgrading internal system components, including CPUs, memory, hard drives, and network cables.
- Documenting processes and keeping event logs.
- Advising on the procurement of new data center equipment.
- Keeping track of developing trends in data center technologies.
Desired candidate profile
- Bachelor's degree in computer science, information technology, or similar.
- CompTIA ServerPlus, CompTIA Network, or CCNP certification would be advantageous.
- 2-3 years of experience as a data center technician, or similar.
- In-depth knowledge of data center environments, servers, and network equipment.
- Extensive experience in installing, monitoring, and maintaining data center equipment.
- Exceptional ability to work as part of a team, provide IT support, and resolve errors.
- Ability to keep up with advancements in data center infrastructure and technologies.
- Proficiency in documenting network processes.
- Exceptional communication skills.
- Willingness to respond to network and server errors after hours.