Quality Metrics Jobs in Taguig

About the Job Locations: BGC Taguig Corporate Title: Assistant Manager Work Arrangement: Hybrid The Customer Experience team is looking for experienced professionals to join us in Makati with the role of Customer Experience Manager (Metrics and Insights). In this role youll work wit More...

Requirements: Minimum of 6 years experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services setupAt least 3 years of people management background. (Supervisory/Managerial support)Effective communication skills. Can drive discussions with seale More...

Key Requirements: Candidate must possess at least a Bachelors/College Degree Others or equivalent.Overall work experience: 15 years minimumBPO Experience: 10 years minimumQuality Experience: 8 years minimumApplicants must be willing to work in BGC on a midshift scheduleSix Sigma Black More...

Responsibilities: Responsible for Service Delivery Quality (Quality Control Quality Assurance and Quality Improvement) for all operations in the PhilippinesHelp address client complaints related to quality of serviceHelp oversee quality framework development for new operationsParticip More...

Quality Analyst in this role get to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and More...

Responsibilities: Process Management Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification Deploy and Monit More...

The Development Tester will work closely with all departments to ensure they meet their goals and ensure that the QA team is kept updated on developments. Testing both the game and supporting tools the development tester should have a good understanding of the Game Development Life Cy More...

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE POSITION TITLE: HR Shared Service Global Payroll ManagerWORK SETUP: HybridProject Shift Schedule: Morning ShiftProject Rest Day: Weekends OffProject/Team Location: Ta More...

Responsibilities:Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.Manage administrative responsibilities: Such as attendance tracking queue administration and corrective d More...

Key Responsibilities of the Team Manager  Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.Manage administrative responsibilities: Such as attendance tracking qu More...

Key Responsibilities of the Team Manager  Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.Manage administrative responsibilities: Such as attendance tracking qu More...

KEY RESPONSIBILITIES OF THE SMEEmpower the Work: Create facilitate Huddle Sessions to equip staff with fundamental skills and knowledge.Conduct BQM / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.Strengthen relationships: Establish and maint More...

About the JobThe Merchant Operations Representative for the company will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process identifying potential risks in current processes and providing insights to stakeholders. The perfect candidate should be comfor More...

Responsibilities:The Team Managers primary focus is to oversee coach and develop Customer Care to respond to customer supplier and dynamic partner inquiries resolve issues and answer various questions.The Team Manager will monitor email/call volume email backlogs and actions More...

Responsibilities: Perform data mining including predictive analytics and trends analysisDesign develop and visualize reports and online dashboardsAssist on creating a database that will store relevant data and/or a standalone data sourceWork directly with stakeholders and business ana More...

About the Job: The Merchant Operations Analyst will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process identifying potential risks in current processes and providing insights to stakeholders. This role will also provide support to our commercial team More...

Summary of responsibilities: Serve as SPOC for all sourcingrelated plans and lead the successful implementation of solutions across all sites according to approved company guidelines.Oversee and coordinate recruitment activities onsite and offsite; and ensure hiring pipeline is sustai More...

Job Description: Client Focus Perform daytoday HR Services operations pertaining to Tier 2 Regional HR Services and Tier 1 country specific procesesEnsure adherence to identified service level standards and metricsAdminister ServiceCentral resolutions based on assigned access and othe More...

In this role you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes contributing to the financial health and success of our organization. If you are ready to take on a leadership role and drive excellence in service delivery th More...

About the Job:The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process identifying potential risks in current processes and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and More...