Team Manager - Medical Insurance Claims
Team Manager - Medical Insurance Claims
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities of the Team Manager
- Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.
- Manage administrative responsibilities: Such as attendance tracking queue administration and corrective delivery.
- Influence the lives of others: Develop train and manage team members.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
- Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports analysis and/or keen observations.
- Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Keep leaders informed: Relay important information in the form of timely and accurate reports.
Qualifications :
Required Skills
- One to two years of experience in similar role.
- Have strong analytical skills; able to interpret data identify trends and make suggestions for improvements.
- Proven experience in the healthcare domain managing processes such as intake scheduling credentialing medical bill reviews. Etc will be added advantage.
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
- Be able to efficiently manage time and keep track of multiple schedules meetings and initiatives.
- Have strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner.
- Have excellent working knowledge of MS Office applications.
- Managed Technical accounts.
- Blended operations which involves backoffice work making outbound and receiving inbound calls
- Working hours 80% of the team working 8am EST to midnight x 5 days a week. 20 % team working in Philippines day hours (No calling)
- Willing to work from office
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
