Customer Service Representative
Posted on :
21-06-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description
- Respond to customer inquiries via phone and email.
- Identify customer needs and act upon the request in timely manner.
- Communicate proactively with clients and maintain a positive professional relationship.
- Communicate with internal departments (Finance – Logistics) for order shipment updates and status
- Follow communication with clients according to policies , procedures and regulations.
- Provide customer with accurate and complete information and any updates on their order.
- Handle customer complaints and find solutions in timely manner
- Follow up on customers complaints to ensure resolution.
- Issue reports when requested.
Job Requirements
- Bachelor degree from a relevant university
- Previous proven experience in customer service field
- Fluent English with excellent English business writing is required
- Strong communication skills
- Quality focused
- Problem solver
- Proficient in outlook and Microsoft office
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
