Customer Service Representative

Job Description

• Respond to customer inquiries via phone and email.
• Identify customer needs and act upon the request in timely manner.
• Communicate proactively with clients and maintain a positive professional relationship.
• Communicate with internal departments (Finance – Logistics) for order shipment updates and status
• Follow communication with clients according to policies , procedures and regulations.
• Provide customer with accurate and complete information and any updates on their order.
• Handle customer complaints and find solutions in timely manner
• Follow up on customers complaints to ensure resolution.
• Issue reports when requested.

Job Requirements

• Bachelor degree from a relevant university
• Previous proven experience in customer service field
• Fluent English with excellent English business writing is required
• Strong communication skills
• Quality focused
• Problem solver
• Proficient in outlook and Microsoft office