Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walkin customers and phonein customers. Other responsibilities include but are not limited to:
- Greet customers in a professional and enthusiastic way
- Answer telephone calls promptly
- Route patient information to appropriate personnel/departments as necessary to order deliver and bill medical products and services
- Manage a large amount of inbound and outbound calls in a timely manner
- Follow call scripts when handling different topics
- Identify customers needs clarify information research every issue and provide solutions
- Keep records of customer conversations in Norcos electronic system in a comprehensible way
- Demonstrate indepth knowledge of products placement availability price and use
- Efficiently assess customer needs for product or services
- Educates patients/clients on medical products and services
- Process customer orders and accurately input customer orders into the computer
- Perform other tasks as assigned or necessary
Qualifications :
- On the job training
- Strong phone and verbal communication skills along with active listening skills
- Ability to multitask set priorities and manage time effectively
- Good typing and 10key skills
- Ability to sit for extended periods of time
- Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
Additional Information :
Norco offers a competitive compensation/benefit package including:
- Employee Stock Ownership Plan (ESOP)
- Health Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident Disease and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discount on products sold by Norco
Norco Inc is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Norco Inc is a drugfree workplace.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
