Customer Service Representative
Customer Service Representative
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
Job title: Customer Service Rep (Remote)
Location: Mason OH 45040
Duration: 3 Months (Temp to Hire)
W2 basis
Description:
- The Customer Service Representative provides high quality multichannel (telephonic chat email social media US mail) support and problem resolution to customers each day in a manner that meets or exceeds defined department objectives to protect and increase Retail revenues and enhance the overall customer experience. Additionally the Customer Service Representative initiates the escalation process for unresolved customer problems.
MAJOR DUTIES AND RESPONSIBILITIES
- Assists customers telephonically and nontelephonically with service and support issues.
- Resolves problems utilizing department tools resources business judgment and expertise and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Acts as a positive role models by demonstrating continuous performance improvement solid business skills and support of department and company objectives.
- Ensures productivity revenue generation and quality levels are met in order to meet and exceed customer and Retail expectations.
- Uses courteous and professional language.
- Works effectively in a team environment.
- Creates a winwin resolution to problems.
BASIC QUALIFICATIONS
- High School or equivalent
- Ability to produce quality and professional written correspondence with customers
- Ability to demonstrate and perform basic math
- Customer service orientation
- Intermediate PC knowledge working knowledge of Windows operating systems proficient with Microsoft Office fluent with Internet and mainstream web browsers
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar
Employment Type
Full Time
Key Skills
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