Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated Customer Service Representative to join our team in San Antonio TX. This role involves handling customer inquiries providing product and service information and ensuring a seamless client experience. The ideal candidate will have excellent communication skills and a problemsolving mindset to address customer needs efficiently.
Responsibilities
- Respond to customer inquiries via phone and email in a professional manner.
- Provide accurate information about Nexmos Designs services and products.
- Resolve customer issues and escalate complex cases when necessary.
- Maintain client records and update databases with relevant details.
- Collaborate with internal teams to ensure a smooth customer experience.
- Process orders handle billing inquiries and follow up on customer requests.
- Assist in improving customer service procedures and best practices.
Qualifications :
Skills & Qualifications
- Previous experience in customer service or a related role preferred.
- Strong verbal and written communication skills.
- Ability to multitask and handle customer concerns effectively.
- Problemsolving skills with a proactive approach.
- Proficiency in Microsoft Office and CRM software is a plus.
- High school diploma or equivalent required; additional education is a plus.
Additional Information :
Benefits
- Competitive salary based on experience.
- Opportunities for professional growth and career advancement.
- Comprehensive training and support.
- Collaborative and innovative work environment.
- Health and wellness benefits.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
