Reservations Agent
Reservations Agent
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Job Description
As a Reservations Agent you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently ensuring a seamless booking process. Key responsibilities will include (but not limited to):
- Managing guest bookings changes and cancellations with accuracy and professionalism.
- Responding promptly and courteously to guest inquiries via phone email and other communication channels.
- Providing detailed information on room types rates packages and amenities to assist guests in selecting their ideal stay.
- Maintaining uptodate knowledge of hotel services promotions and local attractions to enhance the guest experience.
- Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
- Collaborating with the front office and other relevant departments to maximise occupancy and revenue.
- Delivering exceptional guest service and resolving bookingrelated issues promptly and effectively and
- You will demonstrate a guestcentric approach with a high standard of accuracy and attention to detail.
Qualifications :
The successful candidate will possess the following:
- Prior experience in a reservations or customer service role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work a variety of different shift times.
- Strong organisational abilities and attention to detail.
- Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage.
- A positive and professional manner with a passion for delivering exceptional guest experiences.
- Ability to work collaboratively in a teamoriented environment.
Additional Information :
The Pullman brand is part of the Accor Group. As the global market leader Accor Hotels offers a worldwide network of hospitality and tourism services with a diverse portfolio of renowned brands. Just a few of the perks include:
- Ongoing Career and Professional Development Opportunities
- A Rewarding Work Environment
- Global Discounts on Hotel Accommodation & Food and Beverage
Click Apply today to begin your journey with Accor Hotels.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
