Reservations Agent
Reservations Agent
Posted on :
03-02-2025
Employer Active
1 Vacancy
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Job Description
- Input and process all reservations via our hotel PMS (opera cloud) and using Accors RESAweb
- Responding to guest calls ensuring an outstanding guest experience
- Have fun in selling our rooms with a positive approach to maximize yield in both occupancy and rates
- Consistently offer exceptional friendly and engaging service
- Recommend property facilities and assist guests with information and special requests
Qualifications :
- A sound knowledge & application of the Opera system or similar Reservations system highly desirable
- A genuine interest to listen to others stories and look for opportunities to make them feel special
- A high level of attention to detail and exceptional organisational & time management skills
- Strong interpersonal and problem solving abilities
- Fluency in English and high proficiency across all communication modes
- Flexible availability including Saturdays (on rotational basis)
Additional Information :
What is in it for you:
- Discounted onsite parking
- 50% off staff meals
- Accommodation & restaurant discounts worldwide!
- We are a big hotel in a big brand so all the opportunities that come with the Accor size
- Access to Accor training programs using industryleading platforms
- Located right next to central station to easy to get public transport.
If this sounds like what you are after apply now and join our Night team!
Only applicants with full working rights will be considered
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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