Reservations Supervisor
Reservations Supervisor
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Job Description
You are the beginning of an exceptional guest experience. As our Reservations Supervisor you will be the first point of contact for our hotel guiding guests in the booking process and day to day guest relations. As the supervisor you will be the lead member of the team so a good knowledge of reservations and booking systems is essential.
Your role will include but is not limited to
Making and amending bookings
Managing group bookings including quotes contracts payments and more
Liaising with new potential guests group agents or companies
Working with the other departments within the hotel to ensure delivery of excellent guest experiences
Managing the daytoday needs of the department alongside the Revenue Manager
What we offer you
Full training will be provided
Opportunity to develop skills in Revenue Management including enrolment in Accors Revenue Futures Program
Heartist benefits with discounted rates on hotels and F&B in Accor worldwide for you your family and friends
Learning programs through our online platforms Learn Your way and Typsy
Hospitality Award rate of $28.87 per hour plus applicable penalties
Develop your talent and grow within our hotel and across Australia or the world with a global company!
What you will be doing
Consistently offer exceptional friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through upselling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests enter rooming lists and update accurate information in the system
Support and develop our small team of Reservations Agents
Qualifications :
- Previous experience within a similar role prefereed however if you are an experienced Reservations Agent (2 years) ready for the next step we would like to hear from you
- Knowledge of the RMS system is an advantage but not essential
- Confidence with dealing with incoming calls/emails in a busy environment
- Experience in a supervisory role is desirable
- Strong interpersonal and problem solving abilities
- Availability to work at least 23 days per week including Saturday
- Fluency in English additional languages are a plus
Additional Information :
At Accor we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture global Accor and partner discounts including accommodation and dining career progression learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Become a Heartist and work in an environment where we encourage you to bring your real self to work unleash your creativity and have fun!
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
