Front Office Supervisor
Front Office Supervisor
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Job Description
We are seeking to appoint a Front Office Supervisor at Oaks Brisbane Charlotte Suites on a fulltime basis. This is an exciting opportunity for an experienced customer service professional to join a dynamic team with a range of excellent benefits available.
About the Role:
- Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
- Serve as a role model sharing your expertise and continuously motivating the team to achieve high standards of service.
- Oversee the completion of daily tasks ensuring they are executed accurately and in a timely manner.
- Manage guest arrivals and departures efficiently ensuring a seamless checkin/checkout experience.
- Address and resolve guest complaints promptly and professionally maintaining high levels of guest satisfaction.
Hourly Rates (excluding super)
Monday Friday: $36.09 per hour
Saturday: $36.09 per hour
Sunday: $43.31 per hour
Qualifications :
To be successful in this role you will possess the following qualifications and attributes:
- Proven experience in a supervisory role within an office environment demonstrating strong leadership and team management capabilities.
- Extensive background in the hospitality industry ideally within a hotel or resort setting with a thorough understanding of guest service standards and operations.
- Exceptional customer service skills with the ability to maintain a consistently positive and professional demeanor even in highpressure situations.
- Strong time management skills with the ability to prioritize tasks efficiently and ensure timely completion of duties.
- Impeccable professional presentation reflecting the high standards of the organisation.
- Flexibility to work weekends and adjust to varying schedules as required by the operational needs of the business.
Additional Information :
Join our positive and vibrant team and be rewarded with these team benefits:
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team members friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the companys business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands Experience oz Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation all F&B all Wellness Activities Spa Treatments (depends on length of program to how many) and Wellness one on one consults.
Our people drive the success of our business so we will invest in your skills to allow you to grow and progress through your career. Youll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
