Team Leader Team Supervisor
Team Leader Team Supervisor
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Recruitment and Supervision:
Recruit appraise manage educate and monitor the performance of support workers.
Ensure suitably qualified and experienced personnel are available to carry out quality care for clients.
- Scheduling and Allocation:
Oversee the scheduling and allocation of support workers to ensure client needs are met efficiently.
Assist with the onboarding of new support workers.
- Performance and Compliance:
Ensure all KPIs are met in accordance with management directives and compliance requirements.
Prepare and submit regular performance and compliance reports to the Client Regional Coordinator.
- Sales and Business Development:
Work closely with the Business Development Coordinator to meet and exceed sales targets.
Identify and pursue new business opportunities within the NDIS sector.
- Client Relationship Management:
Maintain and build relationships with existing participants Support Coordinators Plan Managers and Allied Health Professionals.
Act as the primary point of contact for NDIS clients addressing and resolving any issues or concerns.
- Client Onboarding and Support:
Manage the initial assessment intake and onboarding processes for new participants.
Assist clients with their NDIS plan including goal setting planning and budget management.
- Administrative Duties:
Maintain clear and accurate records.
Develop and control a records management service for the receipt custody control preservation and retrieval of records.
- Internal Audits and Compliance:
Attend existing Supported Independent Living (SIL) homes and report findings as part of internal audit processes.
- Brand Awareness and Networking:
Act as the face of the business building brand awareness and networking across the disability and community care sector.
- Oncall Duties:
Assist with oncall and afterhours duty in a scheduled roster.
Requirements
Skills and Experience:
Qualifications: Relevant fouryear degree with one year of relevant experience; threeyear degree with two years of relevant experience; associate diploma with relevant experience; or lesser formal qualifications with substantial years of relevant experience.
Experience: At least 2 years of experience in team leadership or support management within the NDIS sector.
Knowledge: Strong understanding of the NDIS and its guidelines statutory requirements relevant to work and organisational programs policies and activities.
Skills:
Strong communication and interpersonal skills.
Ability to multitask and manage multiple clients simultaneously.
Strong problemsolving and conflict resolution skills.
Leadership and team management skills.
Proficiency in Microsoft Office Suite and data analysis software.
Specialist Expertise: Ability to provide specialist expertise or advice in their relevant discipline and supervise various functions within a work area or activities of a complex nature.
Time Management: Skills in managing time setting priorities planning and organising own work and that of lower classified staff and/or volunteers.
Benefits
Benefits:
Competitive remuneration.
Access to ongoing training and development opportunities.
Very supportive Management Team.
Growing Organization.
A minimum of high school or equivalent. Certificate 2 or 4 in individual support or willing to work towards completion(highly regarded). Lived experience or paid experience working with people with disability. Day shift, night shifts, sleepovers and weekends. Strong understanding of the NDIS and its guidelines. Understanding of health and safety regulations. Ability to work with a diverse client base, understanding the different support needs of clients based on their abilities, cultural backgrounds, and language requirements. Basic care and first aid skills. Strong computer skills, including proficiency in microsoft office suite.
Employment Type
Full Time
