Senior Duty Manager
Senior Duty Manager
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Job Description
We have an exceptional opportunity for a seasoned hospitality professional to step into a leadership role within our Front Office team as a Senior Duty Manager on a fulltime basis. Reporting to our Front Office Manager the Senior Duty Manager will oversee all aspects of Front Office operations including reception guest relations and reservations during shifts while ensuring the delivery of unparalleled guest experiences.
In this role you will:
Oversee the seamless operation of the hotel maintaining our reputation as a market leader in personalized customerfocused service within the hotel locality.
Drive the achievement of the hotels key performance indicators (KPIs) related to RPS NPS Loyalty and room upselling.
Ensure the effective operation of the night audit function in coordination with the Financial Controller ensuring accuracy while maintaining guest satisfaction.
Supervise the handling of VIPs and special guests ensuring their needs are met and loyalty is upheld.
Qualifications :
To be successful in this position you will need to be able to demonstrate competence in the following areas:
Extensive Hotel Front Office Experience: Demonstrated experience in a senior Front Office leadership role.
Leadership and Communication Skills: Proven leadership capabilities effective team collaboration and exceptional communication skills in English; proficiency in additional languages is advantageous.
ProblemSolving Skills: Strong critical thinking abilities and a guestcentric approach to creating memorable guest experiences.
Comprehensive Local Knowledge: Deep understanding of Brisbane especially South Brisbane with the ability to recommend attractions and activities.
Flexible Availability: Willingness to work various shifts including mornings nights weekends and public holidays as required.
Please note:
Only candidates with valid Australian working rights will be considered for this position as we are unable to offer sponsorship at this time.
Additional Information :
What is in it for you
- Join an awardwinning team that thinks outside the box!
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Learn Your Way Academie
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Discover the life that awaits you at Accor visit ;
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
