AU Administration Assistant ZR639JOB
AU Administration Assistant ZR639JOB
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The AU Administration Assistant plays a vital role in providing administrative and reception support to ensure smooth office operations. Working under general supervision this role requires interaction with clients staff and the public while maintaining professionalism and confidentiality. The Administration Assistant is responsible for managing various office tasks including scheduling appointments handling client accounts preparing documentation and assisting with administrative processes.
Job Description
- Efficiently communicate with colleagues to address tasks and maintain office guidelines
- Participate in staff meetings and take minutes when required
- Manage incoming referrals and waiting lists.
- Create service agreements and reports.
- Complete adhoc tasks as directed by the Office Manager Disability Operations Manager Clinical Operations Manager or practitioners including:
- Software data input
- Recruitment administration
- Document management
- Billing tasks
Client Management:
- Schedule appointments promptly and efficiently.
- Send appointment confirmations and relevant information to clients.
- Manage appointment schedules and bookings for consultations.
- Handle client inquiries accurately and follow up to ensure resolution.
- Register and bill clients through the online system.
- Prepare all necessary paperwork for client consultations.
- Complete postconsultation documentation.
- Update and file client records.
- Issue invoices process payments and provide receipts.
- Communicate credit and billing policies to clients.
- Protect client confidentiality by safeguarding personal and financial information.
- Maintain client accounts by updating records as needed.
- Handle incoming and outgoing correspondence professionally.
Position Competencies:
- Ability to work autonomously and manage tasks efficiently.
- Understanding of the company s services and client needs.
- Confident and empathetic communication style.
- Strong organizational skills with attention to detail.
- Ability to prioritize tasks and maintain accuracy in all work.
Personal Competencies:
- Strong interpersonal and communication skills.
- Demonstrated ability to build rapport negotiate and form relationships with clients and staff.
- Enthusiastic motivated and customerfocused.
- Honest and demonstrates integrity in all interactions.
- Committed to ongoing professional development.
Expected Behaviors and Personal Attributes:
- Demonstrates a clientfocused approach with genuine empathy and interest in clients needs.
- Presents professionally courteously and confidently always.
- Maintains confidentiality regarding client and company information.
- Demonstrates a vigilant attitude to accuracy and doublechecks work as necessary.
- Works cooperatively with colleagues and independently when needed.
- Shows excellent prioritization and organizational skills with strong attention to detail.
- Maintains a commitment to continuous learning and professional development.
Requirements
- Minimum of 1 year of experience or less.
- Can provide highlevel administrative and reception services to clients and staff.
- Deliver accurate and timely support to Disability and Allied Health departments.
- Prioritize tasks effectively within established guidelines.
- Maintain highquality work standards while ensuring efficiency.
- Promote best practices within NDIS and Allied Health Clinics to support smooth operations.
Benefits
- Permanent Workfromhome setup
- Companyprovided equipment
- Secondary WiFi Modem
- 21 Leave Credits
- 100% conversion of UNUSED leave credits
- HMO on Day 1
- 13th Month Pay
- Grab Voucher every month
- Birthday Gift
- Loyalty Gift
- Christmas Gift
- WorkLife Balance
- Active employee engagements physically such as Christmas Party & Team Building and virtual events such as townhall with prizes.
Employment Type
Full Time
