IT Helpdesk
IT Helpdesk
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Job Description
- IT Help Desk provide first and second level technical support through phone and email
- Support Windows and MAC desktop and laptop computers
- General access and connectivity issues
- Desktop application issues
- Basic administration of user accounts and groups
- Take ownership of trouble tickets working and tracking issues to resolution
- Record detailed information into Service Desk ticketing system
- Support for mobile devices such as iPhones and Android phones
- Occasionally act as a liaison between Partners/Clients and NOC team in India
- 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center environment
- Windows and Apple operating systems
- Office 365 Mail and Email clients (Microsoft Outlook)
- Proficient in Active Directory
- Knowledge of network basics
- Knowledge of VPN basics
- Excellent communication written and verbal are vital
- Excellent customer service skills are vital
- College or Technical Institute degree in Information Technology or other related discipline required.
- CompTIA Network/Security/A or MS365 rolebased certifications an asset
- Customer service especially with inbound phone contact
- IT Help Desk: 2 years (Required)
- Office 365: 1 year (Required)
- English Fluently (Required)
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Employment Type
Full Time
Company Industry
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
