Helpdesk Executive - Chennai
Helpdesk Executive - Chennai
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Job Description
About Team Everest
We are a team that is crazy about volunteering. Team Everest believes in the power of every persons endless love and wants to tap that potential to make a difference in this world.
- Office Address: Our head office is in Chennai and we operate in 12 cities across India Chennai Bengaluru Madurai Coimbatore Kochi Hyderabad Mumbai Pune Kolkata Delhi Gurgaon & Noida.
- Website
Team Everest is a certified Great Place to work for the Financial Year
About the Role
Do you love helping people solve their problems
As a Helpdesk Executive at Team Everest you will be the first point of contact for stakeholders. You will respond to their questions troubleshoot issues and ensure they get timely solutions through chats and when required on calls.
Think of yourself as the voice of Team Everest guiding and supporting our stakeholders with clarity and compassion.
You will guide and support our stakeholders with clarity and compassion in everything you do.
If you re someone who enjoys connecting with people solving problems and creating a positive impact this role is for you!
What You Will Do
- Respond to stakeholder inquiries through email phone and ticketing systems.
- Identify troubleshoot and resolve issues related to our programs and services.
- Collaborate with internal teams to ensure timely solutions for stakeholders.
- Escalate complex issues to the appropriate team or department when needed.
- Document and maintain records of stakeholder interactions and resolutions.
- Follow standard helpdesk procedures and ensure compliance with policies.
- Stay updated on our programs services and policies to provide accurate support.
- Support during weekends or holidays on a rotational basis if required.
What We re Looking For
Education: Any Graduate
Skills required for Job:
- Strong command of English.
- Fluency in English & Tamil Speaking Reading and Writing.
- Organizational Skills: You should know how to plan well and handle queries with a cool head.
- Computer Skills: You should know basic computer skills like using MS Office.
- Work Ethic: You should be someone who loves to learn works hard and can do tasks independently & with a team.
What Makes You a Perfect Fit
- A person who is Honest.
- A person who gives importance to Values.
- Someone who looks forward to coming to the office because they love what they do. In short a person with passion and love for the work they do.
- A person who is ready to work in a nonprofit organization to create a positive impact in the community.
- A person who is ready to work in a Team Environment.
- A gentle and friendly person who our teammates will love to work with.
- A person who is open to Learn and Unlearn. In short you should be coachable.
- Someone who is ready to try new things and not afraid of failures.
- Someone who is ready to acknowledge mistakes when they know they are wrong.
- Someone who is committed and ready to take accountability.
- Someone who delivers on time when a responsibility is given to them.
Other Information
- Scope: Fulltime
- Probationary Period: 3 months
- Commitment: We expect you to work with us for at least 2 years. No formal agreements we work on trust!
- Designation: As per your experience
- Regular Office Hours: 9:30 AM to 6:30 PM.
- Flexible Working: Flexibility with working hours is expected when required. If work extends beyond regular hours employees can opt to work from home.
- Working Days: 24 working days a month with 2nd 4th and 5th Saturdays and Sundays as nonworking days. Some weekend or holiday support will be required on a rotational basis.
- Office Address: Work from our Chennai office.
- Joining Date: Immediate
Why You Should Join Us
- An Ocean of Learning: Learning never stops at Team Everest. It s good for you and your career.
- Fun & Supportive Team: Fun is integral to our work culture. You will never feel alone at Team Everest. You will always find a helping hand for any of your workrelated queries.
- Diverse Team: Work with teammates from across India. Learn new languages and make friends from different states.
- Challenging Opportunities: We believe taking challenging opportunities helps a person grow faster. We are ready to challenge you if you are ready for it!
- Generalists not just specialists: You will learn multiple skills in addition to your specialization helping you to strengthen your career and reduce future career risk.
- Use Technology for Good: Learn & Use advanced tech tools and stay on top.
- Use AI: AI will not replace you. But a person who uses AI might replace you. You will learn various AI tools while working with us. Be up to date.
- Annual Team Outings: We go on a yearly team outing to build strong bonds.
- Weekly Cricket Fun: Join weekly turf cricket sessions if you love Cricket.
Ready to Apply
If you have always wanted to help others with your time and skills Team Everest is your place!
You should have excellent English communication and writing skills. Be able to express ideas clearly and explain solutions in a simple way. A keen eye for detail to make sure no issues are missed. Any degree is accepted, but what matters most is your willingness to learn and help solve problems. Positive attitude and ability to work well with others in a team. Support during weekends and holidays to solve queries on time.
Employment Type
Full Time
Company Industry
Civic and Social Organizations / Non-profit Organizations / Community Services
