Tellecaller from Education Industry Immediate joining Mumbai Based
Tellecaller from Education Industry Immediate joining Mumbai Based
Posted on :
20-12-2024
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1 Vacancy
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Job Description
Job Title: Telecaller
Location: Mumbai
Overview:
The Telecaller plays a crucial role in the education industry by serving as the initial point of contact with potential students and their families. This position requires strong communication skills and a persuasive demeanor to provide information about educational programs and services convincingly. Telecallers build relationships with prospects assisting them in understanding the benefits of various educational offerings and guiding them through the enrollment procedures. This role is vital as it directly impacts student enrollment rates and the overall success of the institution. By effectively articulating the value of the education programs and addressing any concerns Telecallers help create positive impressions that enhance the reputation of the institution. They are responsible for maintaining accurate records following up on leads and ensuring that all communication reflects the institutions values and standards. Given the immediate joining requirement this position is ideal for individuals who are motivated adaptable and eager to contribute to the education sector.
Key Responsibilities:
- Initiate outbound calls to prospects to inform them about educational programs.
- Handle inbound queries and provide detailed program information.
- Develop and maintain a database of potential leads.
- Follow up with leads and track progress to conversion.
- Explain enrollment processes and assist customers with questions.
- Meet or exceed monthly sales targets through effective telemarketing.
- Maintain accurate records of conversations and updates in CRM systems.
- Collaborate with the admissions team to streamline processes.
- Address customer complaints and provides solutions promptly.
- Promote special programs or events and their importance.
- Prepare weekly reports on call metrics and success rates.
- Conduct market research to identify new leads and opportunities.
- Build rapport and trust with potential students and families.
- Participate in team meetings and contribute ideas for process improvement.
- Stay updated with information about the institutions offerings and changes.
Required Qualifications:
- High school diploma or equivalent; a degree in education or related field is a plus.
- Proven experience in telecalling or sales preferably in the education sector.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a friendly demeanor.
- Ability to work in a fastpaced environment and manage time effectively.
- Familiarity with CRM tools and lead management systems.
- Basic computer skills including proficiency in MS Office.
- Strong work ethic with the ability to meet deadlines and targets.
- Ability to work independently and as part of a team.
- Flexibility to work various shifts including evenings if needed.
- Enthusiasm for the education sector and a genuine interest in helping students.
- Ability to handle rejection and maintain a positive attitude.
- Fluency in English and Hindi; knowledge of regional languages is an advantage.
- Strong organizational skills and attention to detail.
- Willingness to undergo training and professional development.
sales,time management,interpersonal skills,customer service,lead management,ms office proficiency,crm tools,relationship building,communication skills,multitasking,organizational skills,team collaboration
Employment Type
Full Time
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