Customer Service Pro
Customer Service Pro
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Not Disclosed
Salary Not Disclosed
Job Description
Position : Customer Service Pro (Client Amazement Representative)
Work Hours (Client) : 7am 4pm PST
Holidays : TBA
Pay Range : $1000 $1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD
Company/Client Overview:
Client is the leading provider of cloudbased online training improving the teams of companies such as Land Rover McDonalds PetSmart the US Navy and more. We are looking for a Customer Service Pro but not just any run of the mill rep; a true Client Amazement Representative.
Duties and Responsibilities:
- Entering data to create client accounts.
- Generate and analyze data for presentation to internal clients.
- Answer inbound client calls and emails diagnose and resolve any questions or issues they are experiencing.
- Communicate proactively with clients via phone and email to foster relationships upsell and generate sales renewals.
Minimum Requirements:
- At least 3 years of relevant experience
- Proficient in Microsoft Office (Outlook Word Excel PowerPoint)
- Knowledge of Salesforce preferred
- Strong verbal and written English skills (minimal accent)
Other Preferences:
- Minimum of Associates degree or equivalent work experience
- Be able to talk to anyone politely and professionally.
- Must not confuse being busy with being productive.
- Must be able to write professionally and have excellent spelling and grammar skills.
- Have the ability to not just listen but to hear what is being said.
- Must have a winning attitude and demonstrated dedication to ensuring client amazement.
- Constantly assess and recommend ways our team can be more efficient generate more revenue and generally be more awesome (if being more awesome is even possible).
- Must be able to independently and as part of a team think critically make decisions and take actions which are ethical professional and profitable.
- Must be humble
- Must have the ability to embrace continuous change and exhibit the adaptability to work within realistic yet demanding deadlines
- Seeking a candidate who will work long term and will grow with the role
Employment Type
Full Time
