Haggarty Group - Customer Service Role Aussie Sheet Metal
Haggarty Group - Customer Service Role Aussie Sheet Metal
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1-3years
AUD AUD 7 - 7
1 Vacancy
Job Description
This is a remote position.
Job Title: Customer Success Officer
Hours: Full time; 40 hours per week
Rate: $7 AUD/ hour
Industry: Sheet metal & roofing
Purpose: The position is responsible for keying in customer/work orders according to the specifications accuracy and delivery date from the original email.
Duties:
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Ensure all checks are completed before releasing the orders to the production floor and maintain clerical communication to meet the daily business demands.
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Build strong relationships with the warehouse team production and transport staff follow all ASM procedures and carry out all duties aligned of a Customer Service Officer.
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Carry out any other duties as directed by the Customer Service Manager / Manager.
Accountabilities:
1. Keying orders/ Customer calls
- Full accountability that all orders are keyed correctly
- Ensure details of orders are captured and if failure from customer to call customer for clarification.
- Develop and maintain relationships production and TPT staff to ensure smooth flow of product.
- Seek and implement Continuous improvement initiatives where possible
- Ensure all decision are Managed Up
2. Order Remakes
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All remakes must be reported to management
3. OH&S
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Comply with the Safety System policy and procedures
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Develop an understanding of and comply with the responsibilities accountabilities and authorities contained within the Safety System relevant to your position
Core Competencies:
ROLE SPECIFIC SKILLS (eg Technical Management Financial Business etc)
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Odoo Trained
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Customer Interface
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Error Reporting
PERSON SPECIFIC ATTRIBUTES (eg Flexible Professional Team worker etc)
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Methodical / Planner
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Customer focused
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Flexible
customer service, customercustomer service, customer support support
Education
NA
Employment Type
Full Time
