IT Change Management
IT Change Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Need 3 references for every sub (Name Title Organization Phone/Email)
- Need the year completed for diplomas and certificate must
Location: 14501 Sweitzer Lane Laurel MD 20707
Hours: 95pm
- Monday Friday three (3) workdays onsite and (2) remote work day
Duration: 1 year
Anticipated Start Date: 12/23/24
Interview Process/# of Rounds: 1
Scope Of Work: WSSC currently utilizes ServiceNow Change Management (FOCUS) Software to manage the Change Request Lifecycle of all hardware and software assets in the WSSC production environment. Works to ensure efficient and effective change management in the Information Technology department. Assists with the development of Change Management processes & procedures to improve WSSC Water efficiencies. Serves as an advocate for change management best practices.
Duties / Responsibilities
Partners with the IT Change Management Administrator to conduct weekly Technical Review Board (TRB) and Change Advisory Board (CAB) meetings with IT senior management IT divisionsection managers and representatives from all WSSC Water business areas.
Serves as a liaison between IT and the WSSC Water business community
Supports the IT Change Management tool administrator.
Supports daytoday user needs software upgrade deployments and enhancement configuration.
Supports IT Change Management reporting; Reporting includes change request resolution and monthly metric reports for senior management.
Supports IT configuration management function Performs internal QA of weekly change request submissions for accuracy and completeness.
Supports the functional configuration tasks and activities for software implementation projects
Preferred Experience/Qualification/Knowledge Skills
- Education:
- At least 4 years of experience working in Change Management
- Bachelors degree in information technology management or related field.
- 4 years of practical experience in IT change management.
- ITIL Foundation Certification. or High school diploma or equivalent.
- 8 years of practical experience in IT change management.
ITIL Foundation Certification.
b. General Experience:
- Experience in Service Now Change Management Software
c. Specialized Experience
- Experience reviewing change requests in ServiceNow. Experience creating and implementing IT asset governance procedures for all change management lifecycle stages.
d. Skillset
- Knowledge of IT Change Management best practices.
- Knowledge and understanding of change management tools.
- Proven ability to execute tasks and meet deadlines under pressure consistently and effectively.
- Excellent analytical negotiation and organization skills.
- Ability to develop and intuitively present complex ideas (conversationally or in presentations) to audiences with varying degrees of technical experience.
- Outstanding customer communication and interpersonal skills.
- Ability to identify opportunities to automate processes for efficiencies.
- Highly selfmotivated selfdirected and attentive to detail.
- Knowledge of Microsoft Office Suite (SharePoint preferred)
Employment Type
Full Time
