IT Change Management Specialist ESH7778
IT Change Management Specialist ESH7778
Posted on :
11-12-2024
Employer Active
1 Vacancy
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Job Description
- Tremendous career advancement opportunities!
- Fitness Centers/Gym Subsidies and fitness trackers!
- Health and wellness programs!
- 401k company match!
- Employee stock purchase plan!
- Basic life insurance!
- Very generous PTO plus 14 paid holidays!
- PTO for volunteer work you are passionate about!
- Comprehensive benefits package with dental and vision!
- Pet Insurance!
- Flexible spending accounts!
- New Parents get 12 weeks of 100% PTO for birth or adoption!
- Tuition reimbursement!
What you will be doing:
- Manage all aspects of IT changes and understand and evangelize change procedures.
- Maintain all documentation supporting our change management processes.
- Support delivery teams with prioritization of change requests.
- Lead routine Operations calls to review incidents and upcoming changes.
- Conduct Change Management Impact Analysis and develop necessary plans.
- Review and record requests for change (RFCs) and coordinate change and outage plans.
- Organize change management strategies and assess risks and dependencies associated with change requests.
- Manage change advisory board (CAB) meetings and categorize changes based on compliance and risk.
- Mediate conflicts related to the change where necessary and create and circulate the change schedule.
- Conduct Post Implementation Reviews (PIRs) when necessary and support and conduct audit of change tickets and procedures.
- Produce management reporting and Review and report on production incident tickets.
- Support major system incident activities.
Experience you will need:
- 1 to 3 years of experience in change managementrelated programs.
- Strong knowledge of change management frameworks and strategies (ITSM ITIL etc).
- Technofunctional experience in Systems implementation (systems development quality testing).
- Strong analytical skills and the ability to interpret change data.
- Basic knowledge of cloud platforms.
- Strong knowledge of change management delivery and procedure management tools such as Service Now Azure Dev Ops (ADO) PolicyTech etc.
- Experience with Agile delivery methodologies.
- Technical skills to understand application and infrastructure changes and assess their impacts.
- Technical skills to review testing approach/success and accept or reject changes accordingly.
- Strong written and verbal communication skills.
- Strong Microsoft Office skills.
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Employment Type
Full Time
Key Skills
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