Relationship Officers
Relationship Officers
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Job Description
Koins Bank a fully licensed microfinance bank dedicated to providing innovative financial solutions to businesses and individuals. Our goal is to enhance financial inclusion by offering a comprehensive suite of services tailored to meet the diverse needs of our clients. Guided by a highly experienced and handson management team Koins Bank is committed to making financial services accessible and beneficial for all fostering economic growth and empowerment in our communities.
We are hiring relationship officers who will be responsible for generating sales leads convert prospects into customers and provide exceptional customer service via outbound and inbound calls and achieving growth in both asset creation and liability generation.
Role and Responsibilities
Business Development
- Generate sales leads and convert prospects into customer to expand Koins MFBanks Personal
Banking portfolio.
- Build relationships with existing customers to upsell/crosssell products/service via phone
email or chat
- Position the bank as the leading choice in the market by effectively communicating our value
proposition.
Customer Needs Identification
- Proactively identify the needs of potential and existing customers.
- Offer appropriate financial services and products tailored to their needs.
Market Research and Analysis
- Conduct research and analyze data to identify and define the target audience.
- Stay informed about market trends competitor offerings demographics and other factors
affecting marketing strategies.
Asset and Liability Management
- Create quality risk assets and meet defined targets in asset creation and liability generation.
Customer Service
- Deliver quality customer service by promptly responding to customer inquiries and resolving issues.
- Build and maintain strong relationships with clients acting as their primary point of contact.
Reporting
- Prepare weekly and monthly reports on marketing activities including performance reviews.
- Analyze and report on personal banking activities to inform strategy and improve performance.
Collaboration and Support
- Collaborate with the team to achieve collective goals and objectives.
- Support the Team Lead Business Manager or Head of Personal Banking in executing business
strategies and initiatives.
Additional Duties
- Perform other duties as may be assigned by the Team Lead Business Manager or Head Personal
Banking.
- Drive growth in Current Account Savings Account (CASA).
Requirements
Qualifications and Education Requirements
- A minimum of a Higher National Diploma/ Bachelors in any field
Preferred Knowledge
- Knowledge of Microfinance Principles
- Basic understanding of sales principles and techniques
- Basic computer skills
- Knowledge of Financial Regulations
- Knowledge of Compliance
- Knowledge of Customer Relationship Management (CRM)
- Stress Management/Knowledge of Health and Wellness
- Data entry and recordkeeping skills
Preferred Skills
- ProblemSolving Skills
- Communication (Verbal NonVerbal Written)
- Financial Acumen
- Analytical
- Stakeholder Management Skills
- Networking
- Sales
- Negotiation
- Organisational Skills
- Tech Savvy
Employment Type
Full Time
