Client Experience Representative -
Client Experience Representative -
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Job Description
Job Title: Client Experience Representative
Location: Remote (EST Time zone)
Salary Range: up to 1200 USD
Work Schedule: Monday Friday 8:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking a motivated and detailoriented Client Experience Representative to join our team. This role is designed for individuals with a passion for customer service and a strong desire to help clients succeed. The representative will handle a variety of tasks including administrative support customer support data entry and other foundational tasks. This position requires excellent communication skills and the ability to manage multiple tasks efficiently.
Key Responsibilities:
Administrative Support:
- Provide basic operational support within the department.
- Perform administrative tasks with attention to detail and organizational skills.
Customer Support:
- Improve the customer experience by building rapport with customers understanding their needs and resolving issues in a timely and efficient manner.
- Provide excellent customer service by being responsive to customer inquiries going the extra mile and resolving issues in a way that leaves customers feeling cared for.
- Gather and analyze customer feedback to improve the product customer experience and overall satisfaction.
- Identify and resolve customer pain points addressing frustrations or annoyances proactively.
- Proactively recommend solutions to customers thinking ahead to secondorder effects and continuously improving the experience.
- Work crossfunctionally with other teams to ensure customer needs are met across the organization.
- Call hauling vendors to request pickup of rolloffs and/or compactors as needed.
- Update customer tickets and use template emails to provide status updates.
- Communicate with customers via phone to address issues update them on progress collect data and more.
Data Entry:
- Accurately enter and manage data ensuring all information is uptodate and correctly documented.
General Support:
- Assist with other foundational tasks as needed contributing to the overall efficiency of the department.
Qualifications:
- Strong proficiency in English (fluency is extremely important).
- Excellent communication skills.
- Attention to detail and strong organizational skills.
- Ability to manage multiple tasks and work independently.
- Previous experience in customer support or administrative roles is preferred but not required.
NicetoHaves:
- A proactive and positive attitude.
- Willingness to learn and take on new challenges.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and intro video in English format.
Remote Work :
No
Employment Type
Full Time
