Client Success Manager
Client Success Manager
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Job Description
Job Description: Client Success Manager
Company: Negativ Design
Location: Remote
Salary Type: Annual
Benefits: No benefits offered at this time.Position Overview
The Client Success Manager at Negativ is responsible for overseeing project planning client relationship management and team coordination to ensure successful project delivery and longterm client satisfaction. This role involves managing resources maintaining quality control and effectively communicating project status to all stakeholders.
Key Responsibilities:
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Project Planning & Strategy:
- Develop detailed project plans including scope timeline and budget.
- Define milestones deliverables and key performance indicators (KPIs) for each project.
- Identify potential risks and create mitigation strategies to meet project objectives.
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Client Management:
- Serve as the primary point of contact for clients ensuring their needs and expectations are met.
- Conduct regular client meetings to provide updates gather feedback and align project goals.
- Manage and foster strong client relationships ensuring satisfaction and longterm partnerships.
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Team Coordination & Leadership:
- Lead crossfunctional teams including designers developers marketers and other stakeholders.
- Assign tasks set priorities and ensure roles and responsibilities are clearly communicated.
- Provide guidance support and motivation to the team promoting a collaborative environment.
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Resource Management:
- Allocate resources efficiently to meet project deadlines and quality standards.
- Monitor resource usage and adjust as necessary to optimize team performance.
- Ensure all project tools and resources are available and properly utilized.
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Quality Assurance & Control:
- Set and maintain highquality standards for all deliverables.
- Conduct regular reviews to ensure outputs meet client expectations and industry benchmarks.
- Implement feedback processes for continuous improvement.
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Communication & Reporting:
- Maintain clear communication with stakeholders providing regular project updates and reports.
- Present project statuses challenges and successes to both clients and internal teams.
- Document all projectrelated activities and changes for transparency and future reference.
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Risk Management & Problem Solving:
- Identify project risks early and develop mitigation strategies.
- Resolve any issues or obstacles that arise during the project lifecycle.
- Implement contingency plans to handle unforeseen challenges and maintain project momentum.
Qualifications:
- Proven experience in client management and project planning preferably in a design or creative environment.
- Strong leadership skills with the ability to manage crossfunctional teams.
- Excellent communication presentation and interpersonal skills.
- Strong problemsolving abilities with a proactive approach to risk management.
- Knowledge of resource management and team optimization strategies.
Employment Type
Full Time
