Hostess

Roles and responsibilities

A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

Desired candidate profile

Education:

• High school diploma or equivalent.
• Coursework in hospitality or customer service is a plus.

Experience:

• Previous experience in a restaurant or hospitality environment is preferred.
• Familiarity with reservation systems and seating arrangements.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Basic math skills for handling cash and processing payments.
• Proficient in using computer systems for reservations and seating charts.

Soft Skills:

• Friendly and welcoming demeanor with a positive attitude.
• Ability to remain calm under pressure and handle difficult situations professionally.
• Strong teamwork skills and the ability to collaborate with staff effectively.

Personal Attributes:

• Attention to detail and a commitment to providing excellent customer service.
• Punctual and reliable, with a strong work ethic.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities:

• Greet and welcome guests as they arrive.
• Manage reservations and seating arrangements efficiently.
• Provide guests with menus and information about specials.
• Assist in coordinating the flow of dining room traffic and ensuring timely service.
• Handle customer inquiries and address any concerns or issues.