FB Hostess

Roles and responsibilities

Generate leads, develop proposals, negotiate contracts, and secure bookings for a variety of events, from weddings and corporate gatherings to social occasions and themed evenings.

Collaborate with the marketing team to develop and implement captivating F&B promotions, ensuring maximum visibility and guest engagement. Be involved in managing our hotel's F&B social media channels, creating engaging content that showcases our culinary offerings, promotions, and events, and building a loyal online community.

From intimate gatherings to large-scale banquets, you'll oversee every aspect of catering events, including assisting during the event and leading the service team when required.

Provide exceptional service to all event attendees, anticipating their needs and resolving any issues with a smile and a can-do attitude.

Constantly research and stay informed about industry trends, competitor offerings, and new F&B concepts to keep our hotel's offerings fresh and exciting.

Assist the F&B department with administrative tasks as needed, ensuring seamless operations and contributing to a supportive team environment.

Qualifications
Functions/Events coordination experience
F&B background
Excellent customer service and sales skills
Sound verbal and written communication skills
An understanding of project management concepts (scheduling, cost, and time management)
Highly driven, creative, self-starter who is a natural problem solver
Must be proficient in MS Office programs
Operational Management

Oversee daily operations of food and beverage outlets, ensuring high standards of service and quality.
Monitor and control food and beverage costs to maximize profitability.
Staff Management

Recruit, train, and supervise food and beverage staff, fostering a positive work environment.
Conduct performance evaluations and provide ongoing coaching and development.
Menu Development

Collaborate with chefs and kitchen staff to develop and update menus that reflect current trends and customer preferences.
Ensure that menu offerings meet quality standards and dietary regulations.
Customer Service

Ensure exceptional guest experiences by addressing customer feedback and resolving any issues promptly.
Develop strategies to enhance guest satisfaction and encourage repeat business.
Marketing and Promotions

Implement marketing strategies to promote food and beverage services, including special events and promotions.
Analyze market trends to identify opportunities for growth and innovation.
Budgeting and Financial Management

Prepare and manage budgets for food and beverage operations, ensuring adherence to financial targets.
Generate financial reports and analyze performance metrics to inform decision-making.

Desired candidate profile

Educational Qualifications

• Bachelor’s Degree: Preferred in Hospitality Management, Business Administration, or a related field.

Experience

• Previous Experience: 3-5 years in food and beverage management, with a strong background in operations and staff supervision.

Key Skills

• Leadership Skills: Ability to lead, motivate, and manage a diverse team effectively.
• Customer Service Orientation: Strong commitment to providing exceptional guest service and enhancing overall experiences.
• Analytical Skills: Proficient in analyzing financial data, market trends, and performance metrics to inform decision-making.

Personal Attributes

• Strong Communicator: Excellent verbal and written communication skills for interacting with staff, guests, and management.
• Problem Solver: Proactive approach to identifying issues and implementing effective solutions.
• Detail-Oriented: Meticulous attention to detail in service delivery and operational processes.

Technical Skills

• Familiarity with POS Systems: Knowledge of point-of-sale and inventory management software.
• Basic Computer Skills: Proficient in Microsoft Office Suite and reporting tools.

Additional Qualifications

• Knowledge of Food and Beverage Trends: Understanding of current trends and innovations in the food and beverage industry.
• Multilingual Skills: Proficiency in additional languages can be beneficial, especially in diverse environments.