Hostess

Roles and responsibilities

You will support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction by taking reservations (phone and email), greeting guests and accopamy them to thier table and monitor the table rotation. You may be asked to

Qualifications

Previous experience in Food & Beverage/Restaurant operation
Eye for detail to achieve operational excellence
Excellent guest service skills
Excellent English skills
Roles and Responsibilities
Guest Reception

Greet guests warmly as they arrive and thank them as they leave.
Manage reservations and walk-in guests, ensuring a smooth seating process.
Seating Management

Assign tables based on guest needs and server availability.
Monitor dining room flow to maximize seating efficiency and minimize wait times.
Customer Service

Provide menus and inform guests about daily specials.
Address guest inquiries and assist with any special requests or accommodations.
Communication

Coordinate with kitchen and service staff to ensure timely service.
Relay guest feedback to management and staff to improve service.
Cleaning and Maintenance

Ensure the host/hostess area is clean and organized.
Assist in maintaining cleanliness in dining areas during service.
Event Coordination

Assist in planning and executing special events or functions as needed.
Manage seating arrangements and guest flow during events.
Desired Candidate Profile
Educational Qualifications
High School Diploma: Required; additional education in hospitality or a related field is a plus.
Experience
Previous Experience: 1-2 years of experience in a customer service role, preferably in the hospitality or restaurant industry.
Key Skills
Communication Skills: Strong verbal communication skills for interacting with guests and staff.
Interpersonal Skills: Friendly and approachable demeanor to create a welcoming atmosphere.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively during busy periods.
Personal Attributes
Customer-Focused: Commitment to providing excellent service and ensuring guest satisfaction.
Positive Attitude: Ability to remain upbeat and professional in a fast-paced environment.
Team Player: Collaborative spirit and ability to work well with others.
Technical Skills
Reservation Systems: Familiarity with reservation management software (e.g., OpenTable).
Basic Computer Skills: Proficiency in using computers and standard office software.

Desired candidate profile

Here’s a detailed desired candidate profile for a Hostess, including educational qualifications, experience, key skills, and personal attributes:

### **Desired Candidate Profile: Hostess**

#### **Educational Qualifications**
- **High School Diploma**: Required; additional courses in hospitality or customer service are a plus.

#### **Experience**
- **Previous Experience**: 1-2 years in a customer service role, preferably in the hospitality or restaurant industry.

#### **Key Skills**
- **Excellent Communication**: Strong verbal skills for interacting with guests and staff effectively.
- **Interpersonal Skills**: Friendly, warm demeanor that creates a welcoming atmosphere.
- **Organizational Skills**: Ability to manage reservations, seating, and guest flow efficiently.
- **Problem-Solving**: Quick thinking to address guest inquiries or concerns.

#### **Personal Attributes**
- **Customer-Focused**: Commitment to providing exceptional service and ensuring guest satisfaction.
- **Positive Attitude**: Upbeat and professional, even during busy periods.
- **Team Player**: Ability to collaborate effectively with staff to enhance guest experience.

#### **Technical Skills**
- **Reservation Systems**: Familiarity with reservation management software (e.g., OpenTable).
- **Basic Computer Skills**: Proficient in using computers and standard office software.

This candidate profile ensures that the Hostess can create a positive first impression, manage guest interactions smoothly, and contribute to an enjoyable dining experience.