Assistant Housekeeping Manager

Roles and responsibilities

The role of an Assistant Housekeeping Manager is to support the Executive Housekeeper in all duties of the housekeeping operation. You will coordinate, schedule and supervise the housekeeping team, carry out inspections to ensure proper cleaning is being done, and manage the inventory of all cleaning supplies. You will provide on-the-job training, and facilitate communications with guests, within the housekeeping team and with other hotel departments.

Qualifications

• At least five years experience as a supervisory leader within a housekeeping department• Good knowledge in HACCP
Fluent in English
Eye for detail
Passion for developing others
Supervision of Staff

Assist in managing and training housekeeping staff, ensuring they adhere to company standards and procedures.
Conduct regular performance evaluations and provide feedback to team members.
Cleaning and Maintenance Oversight

Oversee the cleaning and maintenance of guest rooms, public areas, and back-of-house spaces to ensure they meet cleanliness and quality standards.
Ensure that cleaning supplies and equipment are used efficiently and safely.
Scheduling and Coordination

Create and manage cleaning schedules, ensuring adequate coverage for all areas of the facility.
Coordinate with other departments to meet operational needs and address any issues.
Inventory Management

Monitor inventory levels of cleaning supplies and equipment, placing orders as necessary to maintain stock.
Conduct regular inspections to ensure all equipment is in good working condition.
Guest Interaction

Address guest inquiries and concerns regarding housekeeping services promptly and professionally.
Implement initiatives to enhance guest satisfaction related to cleanliness and service.
Health and Safety Compliance

Ensure that all housekeeping operations comply with health and safety regulations.
Provide training to staff on safety practices and the proper use of cleaning chemicals and equipment.
Desired Candidate Profile
Educational Qualifications
High School Diploma: Required; a degree in Hospitality Management or a related field is preferred.
Key Skills
Leadership Skills: Ability to motivate and manage a team effectively.
Organizational Skills: Strong planning and scheduling abilities to ensure efficient operations.
Attention to Detail: Focus on maintaining high standards of cleanliness and quality.
Personal Attributes
Strong Communicator: Excellent verbal and written communication skills for interacting with staff and guests.
Problem Solver: Proactive approach to identifying issues and implementing solutions.
Customer Service Orientation: Commitment to enhancing guest experiences through quality service.
Technical Skills
Knowledge of Cleaning Procedures: Familiarity with cleaning products, equipment, and best practices.
Basic Computer Skills: Proficient in Microsoft Office Suite and housekeeping management software.
Additional Qualifications
Knowledge of Health and Safety Regulations: Understanding of relevant regulations and best practices in housekeeping.
Flexibility: Willingness to work various shifts, including weekends and holidays as needed.
Multilingual Skills: Proficiency in additional languages can be beneficial, especially in diverse environments.

Desired candidate profile

Educational Qualifications

• High School Diploma: Required; a degree in Hospitality Management or a related field is preferred.

Experience

• Previous Experience: 2-4 years in housekeeping, with at least 1 year in a supervisory or managerial role within a hospitality setting.

Key Skills

• Leadership Skills: Proven ability to motivate and manage a team effectively.
• Organizational Skills: Strong planning and scheduling abilities to ensure efficient operations.
• Attention to Detail: Focus on maintaining high standards of cleanliness and quality.

Personal Attributes

• Strong Communicator: Excellent verbal and written communication skills for effective interaction with staff and guests.
• Problem Solver: Proactive in identifying issues and implementing effective solutions.
• Customer Service Orientation: Commitment to enhancing guest experiences through quality service.

Technical Skills

• Knowledge of Cleaning Procedures: Familiarity with cleaning products, equipment, and best practices in housekeeping.
• Basic Computer Skills: Proficient in Microsoft Office Suite and housekeeping management software.

Additional Qualifications

• Knowledge of Health and Safety Regulations: Understanding of relevant regulations and best practices in housekeeping.
• Flexibility: Willingness to work various shifts, including weekends and holidays as needed.
• Multilingual Skills: Proficiency in additional languages can be beneficial, especially in diverse environments.