Housekeeping Supervisor

Roles and responsibilities

The Housekeeping Supervisor will oversee and coordinate the daily activities of the housekeeping team to ensure our facilities meet the highest standards of cleanliness and order. This role involves managing staff, organizing workflow, and ensuring all cleaning and maintenance tasks are completed efficiently and effectively.

Responsibilities:

Supervise and schedule housekeeping staff to ensure proper coverage and high standards of cleanliness.
Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and safety protocols.
Train new housekeeping staff and provide ongoing coaching and feedback to existing team members.
Develop and implement housekeeping procedures, checklists, and standards to enhance operational efficiency and guest satisfaction.
Handle inventory management, including ordering and maintaining cleaning supplies and equipment.
Address guest complaints and concerns related to housekeeping in a timely and professional manner.
Monitor and manage housekeeping budgets, including labor and supply costs.
Ensure compliance with health, safety, and sanitation regulations.
Collaborate with other departments to ensure seamless operation and guest experience.
Team Management:

Supervise and coordinate the activities of housekeeping staff, including room attendants and housekeepers.
Train new employees on cleaning procedures, safety standards, and customer service expectations.
Quality Control:

Inspect guest rooms and public areas to ensure cleanliness and adherence to hotel standards.
Address any deficiencies and implement corrective actions as needed.
Scheduling and Staffing:

Create and manage staff schedules to ensure adequate coverage and efficiency.
Assist in hiring, evaluating, and mentoring housekeeping staff.
Inventory Management:

Monitor inventory levels of cleaning supplies and linens, and order as necessary.
Ensure proper storage and handling of housekeeping supplies.
Guest Interaction:

Address guest requests, complaints, and feedback regarding housekeeping services.
Maintain a courteous and professional demeanor when interacting with guests.
Health and Safety Compliance:

Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals.
Conduct regular safety inspections and training for staff.
Reporting and Documentation:

Maintain records of room status, maintenance issues, and staff performance.
Prepare reports for management regarding housekeeping operations and challenges.
Collaboration:

Work closely with other departments (e.g., front desk, maintenance) to coordinate services and address guest needs.
Participate in departmental meetings and contribute to overall hotel operations.

Desired candidate profile

Qualifications & Competencies:

High school diploma or equivalent required; additional education in hospitality management or related field is advantageous.
Minimum of 2-3 years of experience in a supervisory role within a housekeeping or hospitality environment.
Strong leadership skills with a proven ability to manage, motivate, and develop a team.
Excellent organizational and time-management skills with a keen eye for detail.
Proficiency with housekeeping and cleaning equipment and techniques.
Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
Excellent communication and interpersonal skills.
Flexibility to work varied shifts, including evenings, weekends, and holidays.

What’s In It for you?

One of the most iconic place to be and work
Amazing learning and development program
Discounted rates at The NED Doha
Fantastic career growth opportunities
Skills:
Leadership and Management:

Strong ability to lead and motivate a team, fostering a positive work environment.
Attention to Detail:

Meticulous in maintaining high cleanliness standards and ensuring quality control.
Communication Skills:

Excellent verbal and written communication skills for interacting with staff, guests, and other departments.
Time Management:

Strong organizational skills to prioritize tasks and manage staff schedules effectively.
Problem-Solving:

Ability to address issues and implement effective solutions promptly.
Personal Traits:
Customer Service Orientation:

Commitment to providing outstanding service and ensuring guest satisfaction.
Adaptability:

Flexible and able to adjust to changing demands and priorities in a fast-paced environment.
Reliability:

Dependable and punctual, with a strong work ethic.
Additional Preferences:
Technical Knowledge:

Familiarity with cleaning products, equipment, and safety standards.
Health and Safety Compliance:

Understanding of health and safety regulations related to housekeeping operations.
Certifications:

Relevant certifications in hospitality management or cleaning services can be an advantage.