Housekeeping Attendant

Roles and responsibilities

• To consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas in order to create a warm, friendly and comfortable environment for our guests.
• To provide a discreet one-stop service combining servicing of guest rooms with checking and replenishing of mini bar and guest amenities.
• To ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
• Ensures the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests.
• To signs on-duty, collecting work allocations and signing for any keys or bleeps that may be required prior to commencing the shift.
• To ensure that all guest rooms are cleaned, stocked and maintained to the standard required.
• To provide guests with requested services at all times.
• To report any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Housekeeping Supervisor.
• To ensure that all lost property is handed into the Housekeeping Office.
• To ensure that all linen cupboards and service areas are stocked and maintained as required.
• To ensure all minibar and guest amenities are secured at the end of the shift.
  

Qualifications & Competencies:

• Housekeeping attendants must have a keen eye for detail to ensure that rooms are thoroughly cleaned, and all necessary tasks are completed to a high standard.
• Efficiently managing time is essential in the fast-paced environment of housekeeping. Attendants need to prioritize tasks effectively to meet deadlines and maintain productivity.
• This role often involves prolonged periods of standing, bending, lifting, and walking. Physical stamina is necessary to carry out cleaning tasks effectively and safely.
• While the primary responsibility is cleaning, housekeeping attendants often interact with guests or occupants. A friendly and helpful demeanor is important for providing excellent customer service.
• Familiarity with various cleaning techniques, equipment, and cleaning agents is essential for achieving optimal results while maintaining safety standards.
• Collaboration with other members of the housekeeping team, as well as staff in other departments, is essential for maintaining a smooth operation and delivering a positive guest experience.
• Housekeeping attendants often have access to guests' personal spaces and belongings. Respecting privacy and maintaining confidentiality is crucial in building trust with guests and maintaining professionalism.
• Awareness of safety protocols and practices is essential to prevent accidents or injuries while performing cleaning tasks or using equipment.

Desired candidate profile

1. Education:

   • High school diploma or equivalent preferred.

2. Experience:

   • Previous experience in housekeeping or a similar role is advantageous but not always required.

3. Skills:

   • Basic knowledge of cleaning techniques and products.
   • Familiarity with housekeeping tools and equipment.

Personal Traits:

1. Attention to Detail:

   • Meticulous in cleaning and organizing to ensure high standards of cleanliness.

2. Time Management:

   • Ability to manage time effectively and prioritize tasks to meet deadlines.

3. Physical Stamina:

   • Capability to perform physically demanding tasks, including lifting, bending, and standing for extended periods.

4. Reliability:

   • Punctual and dependable, demonstrating a strong work ethic.

5. Team Player:

   • Collaborative attitude, able to work well with others in a team environment.

Additional Preferences:

• Customer Service Orientation:

  • Friendly and respectful demeanor when interacting with guests.

• Flexibility:

  • Willingness to work varying shifts, including weekends and holidays.

• Knowledge of Safety Standards:

  • Understanding of health and safety protocols related to cleaning and sanitation.