Duty Manager

Roles and responsibilities

We are seeking a diligent and experienced Night Duty Manager to join our team at The Ned Doha. As Night Duty Manager, you will be responsible for overseeing the Front Office operations during the night shift. Your primary role will be to ensure the safety and comfort of our guests while maintaining high standards of service and operational efficiency.

Key Responsibilities:

• Supervise and manage the Front Office team during the night shift.
• Handle guest check-ins and check-outs efficiently and courteously.
• Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.
• Monitor and ensure the security of the hotel premises.
• Perform nightly audits, including balancing accounts and reconciling discrepancies.
• Coordinate with other departments to ensure seamless operations.
• Assist in emergency situations and follow hotel protocols for safety and security.
• Prepare and distribute reports for the morning management team.
• Maintain a high level of guest satisfaction and uphold hotel standards.

• Operational Oversight:

  • Supervise daily operations across all departments, ensuring compliance with company standards and policies.
  • Coordinate activities between departments (front desk, housekeeping, food and beverage, etc.) to ensure seamless guest experiences.

• Guest Relations:

  • Address guest inquiries, complaints, and feedback promptly and professionally.
  • Ensure guest satisfaction by monitoring service quality and resolving issues effectively.

• Staff Management:

  • Lead and manage staff during shifts, providing guidance and support as needed.
  • Assist in training new employees and conducting performance evaluations.

• Safety and Security:

  • Ensure compliance with health and safety regulations and protocols.
  • Monitor security and safety procedures to protect guests and staff.

• Reporting and Documentation:

  • Maintain accurate records of daily operations, incidents, and guest feedback for management review.
  • Prepare reports on occupancy, revenue, and guest satisfaction metrics.

• Problem-Solving:

  • Identify operational challenges and implement effective solutions.
  • Make decisions in the absence of senior management, ensuring alignment with company policies.

• Budget Management:

  • Assist in monitoring budgets and controlling costs within the property.
  • Help with inventory management and ordering supplies as needed.

Desired candidate profile

Proven experience in a similar role within the hospitality industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in hotel management software and front office systems.
Ability to handle stressful situations calmly and efficiently.
Flexibility to work night shifts, weekends, and holidays.
High attention to detail and strong organizational skills.
A positive attitude and a commitment to providing outstanding guest service.
Leadership and Team Management:

Strong ability to lead, motivate, and manage staff effectively across various departments.
Customer Service Excellence:

Commitment to providing outstanding service and ensuring guest satisfaction at all times.
Communication Skills:

Excellent verbal and written communication skills for effective interaction with guests, staff, and management.
Problem-Solving Abilities:

Capable of making quick, informed decisions and resolving issues as they arise.
Organizational Skills:

Strong time management and organizational abilities to prioritize tasks and manage daily operations efficiently.
Personal Traits:
Adaptability:

Flexible and able to handle changing demands and unexpected situations with ease.
Professionalism:

High level of integrity and professionalism in all interactions with guests and staff.
Attention to Detail:

Meticulous in monitoring service quality and ensuring compliance with standards.
Additional Preferences:
Technical Knowledge:

Familiarity with property management systems (PMS) and hotel management software is advantageous.
Multilingual Skills:

Proficiency in multiple languages can be a plus, enhancing guest communication.
Certifications:

Relevant certifications in hospitality management or customer service can enhance the candidate's profile.