Service Consultant
Service Consultant
Posted on :
26-09-2024
Employer Active
1 Vacancy
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Job Description
This position will primarily be responsible to interface with key stakeholders as part of our Go to Market strategy and provide presentations to client on SNOW features value add to the client environment identify the areas to focus and implement. TO closely work with our COE team in India and represent the solutions provided by them. PreSales/L2Support function needed. Lead SNOW delivery to clients for all types of design testing and support activities related to implementation and transition; part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued.
Key Responsibilities:
- Provide ServiceNow demo
- Work on backlog finalizations
- Product backlog Analysis
- Briefing the requirement to the development team
- Testing the final product to ensure it is completely functional and meets requirements.
- Conduct showcase sessions
- Conduct trainings to stakeholders (support OCM)
- Experience designing deploying and operating ServiceNow in an enterprisescale multivendor IT Service Management environment
- Demonstrated experience with ServiceNow Core Solution Offering such as (ITSM ITOM ITAM SPM IRM CSM GBS HRSDITSM ITAM ITOM )
- Capabilities / Certifications in at least one of the above is desirable
- Lead and develop the skills of a team of engineers
- Understanding of IT infrastructure operations
Requirements
- Degree in IT / Computer Science / related discipline with 8 years of experience in IT Infrastructure
- At least 3 years experience implementing ServiceNow solutions
- At least 5 years of experience in Information Technology
- Experience in enterprise level Product Support experience
- Knowledge on Infrastructure services in IaaS Services & Products related cloud platforms
- Experience in Troubleshooting and supporting GCP/AWS/Azure Infrastructure services Compute Kubernetes Engine and other Infra components and other environment builds
- Object Oriented JavaScript and related frame works Type Script HTML5 CSS Frameworks.
- Basic Experience in Any standard webserver and related framework
- 5 years of Experience in supporting RESTFULL Web API s using Java and Python core framework
- Experience in web server designating using variety of tools
- Knowledge on Network TCP / UDP SSH SSL Authentication Network configuration
- Strong analytical skill to troubleshoot any issues
- Experience in Unix/Linux platform command line and shell scripting
- Good Understanding and cording experience in Algorithms & Data Structures
- Should have good understanding on System Design / scaling
- Should have experience in testing Applications
- Should have understanding on Networking Protocols and trouble shooting
- Language proficiency level:
Japanese: Native Level
English: Business Level
Preferred:
- Hold ServiceNow certification
- Experience in Service Now implementation in Small and Midcompanies
- Excellent verbal and written communication skills in both Japanese and English
- Ability to work in team in diverse/ multiple stakeholder environment
- Experience and desire to work in a Global delivery environment
This position will primarily be responsible to interface with key stakeholders as part of our Go to Market strategy and provide presentations to client on SNOW features, value add to the client environment, identify the areas to focus and implement. TO closely work with our COE team in India and represent the solutions provided by them. Pre-Sales/L2-Support function needed. Lead SNOW delivery to clients for all types of design, testing and support activities related to implementation and transition; part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Key Responsibilities:
- Provide ServiceNow demo
- Work on backlog finalizations
- Product backlog Analysis
- Briefing the requirement to the development team
- Testing the final product to ensure it is completely functional and meets requirements.
- Conduct showcase sessions
- Conduct trainings to stakeholders (support OCM)
- Experience designing, deploying, and operating ServiceNow in an enterprise-scale, multi-vendor IT Service Management environment
- Demonstrated experience with ServiceNow Core Solution Offering such as (ITSM, ITOM, ITAM, SPM, IRM, CSM, GBS, HRSDITSM, ITAM, ITOM )
- Capabilities / Certifications in at least one of the above is desirable
- Lead and develop the skills of a team of engineers
- Understanding of IT infrastructure operations
Requirements
- Degree in IT / Computer Science / related discipline with 8+ years of experience in IT Infrastructure
- At least 3 years' experience implementing ServiceNow solutions
- At least 5 years of experience in Information Technology
- Experience in enterprise level Product Support experience
- Knowledge on Infrastructure services in IaaS Services & Products related cloud platforms
- Experience in Troubleshooting and supporting GCP/AWS/Azure Infrastructure services - Compute, Kubernetes Engine and other Infra components and other environment builds
- Object Oriented JavaScript and related frame works, Type Script, HTML5, CSS Frameworks.
- Basic Experience in Any standard webserver and related framework
- +5 years of Experience in supporting RESTFULL Web API s using Java and Python core framework
- Experience in web server designating using variety of tools
- Knowledge on Network TCP / UDP, SSH, SSL, Authentication, Network configuration
- Strong analytical skill to troubleshoot any issues
- Experience in Unix/Linux platform, command line and shell scripting
- Good Understanding and cording experience in Algorithms & Data Structures
- Should have good understanding on System Design / scaling
- Should have experience in testing Applications
- Should have understanding on Networking Protocols and trouble shooting
- Language proficiency level:
Japanese: Native Level
English: Business Level
Preferred:
- Hold ServiceNow certification
- Experience in Service Now implementation in Small and Mid-companies
- Excellent verbal and written communication skills in both Japanese and English
- Ability to work in team in diverse/ multiple stakeholder environment
- Experience and desire to work in a Global delivery environment
Employment Type
Full Time
Key Skills
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