Online Chat ServiceCustomer Service Representative
Online Chat ServiceCustomer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview:
Key Responsibilities:
- Responding to customer inquiries and resolving issues via online chat
- Providing accurate product information and assistance to customers
- Offering support and guidance to customers navigating the companys website or online platforms
- Ensuring customer satisfaction through effective communication and problemsolving
- Identifying and escalating priority issues to the appropriate channels
- Documenting customer interactions and feedback
- Adhering to company policies and procedures
- Collaborating with team members to improve overall customer experience
- Maintaining a positive and professional attitude in all customer interactions
- Adapting to changes in products services and policies to provide accurate information
- Meeting established goals for chat volume customer satisfaction and resolution time
- Utilizing various software and tools to efficiently assist customers
- Keeping abreast of product updates and modifications
- Engaging in continuous training and development to enhance skills
- Contributing to a positive and collaborative team environment
Required Qualifications:
- High school diploma or equivalent
- Proven experience in customer service or a related field
- Excellent written and verbal communication skills
- Strong typing and multitasking abilities
- Ability to remain calm and professional in highpressure situations
- Problemsolving and conflict resolution skills
- Proficiency in using chat software and online platforms
- Techsavvy with the ability to navigate online tools and resources
- Empathetic and attentive to customer needs
- Adaptability to various communication styles and customer personalities
- Ability to work collaboratively in a team environment
- Strong attention to detail and accuracy
- Flexibility to work various shifts including weekends and holidays
- Understanding of customer satisfaction principles and practices
- Knowledge of company products services and policies
communication,problem-solving,attention to detail,chat software,online chat support,online chat,empathy,conflict resolution,multitasking,tech-savvy,customer service
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
