Customer Service Representative
Customer Service Representative
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Job Description
Overview
Responsibilities
- Act as the first point of contact for incoming customer inquiries and requests.
- Respond to customer calls emails and chat messages in a professional and timely manner.
- Resolve customer complaints and issues effectively ensuring a positive outcome.
- Provide accurate information about products and services to customers.
- Document customer interactions and feedback in the CRM system.
- Communicate product features benefits and promotions to customers.
- Work closely with other departments to resolve complex issues or product inquiries.
- Stay updated on company policies products and service offerings.
- Conduct followup calls or emails to ensure customer satisfaction.
- Maintain a knowledgeable and courteous demeanor while providing support.
- Identify opportunities for upselling or crossselling relevant products and services.
- Adhere to company guidelines and protocols for customer service.
- Participate in training sessions to improve product knowledge and service skills.
- Analyze customer feedback and report insights to management.
- Assist in developing better customer service strategies through feedback and observations.
Qualifications
- High school diploma or equivalent; further education is a plus.
- Proven experience in a customer service or related role.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Excellent problemsolving abilities.
- Familiarity with CRM systems and customer service software.
- Demonstrated ability to work collaboratively in a team environment.
- Basic technical proficiency with computers and office software.
- Flexibility to work varied shifts including evenings and weekends.
- Strong listening skills and an empathetic approach to customer service.
- Ability to remain calm and patient in challenging situations.
- Good organizational skills and attention to detail.
- Ability to work independently with minimal supervision.
- Desire to learn and improve service quality continually.
- Knowledge of the industry and company products/services is advantageous.
time management,problem solving,customer engagement,empathy,customer service software,customer service,technical proficiency,crm systems,communication skills,organizational skills,problem-solving abilities,teamwork,adaptability,collaboration,empathetic approach
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
