Online Customer Service Game Industry
Online Customer Service Game Industry
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Job Description
Overview:
Key Responsibilities:
- Engage with customers via online chat email or social media platforms
- Respond to customer inquiries and provide timely accurate information
- Resolve customer complaints or issues effectively and efficiently
- Assist customers with product or servicerelated questions
- Ensure a positive online customer experience through excellent communication and problemsolving skills
- Adhere to company policies and procedures regarding customer interactions
- Work collaboratively with other departments to address customer needs and concerns
- Maintain detailed records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate channels
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Handle online transactions refunds and exchanges
- Assist in generating reports on customer interactions and feedback
- Participate in ongoing training and professional development
- Strive to meet and exceed customer service goals and targets
- Ensure data privacy and security when handling customer information
Required Qualifications:
- High school diploma or equivalent; additional education or certification is a plus
- Proven experience in customer service or a related field
- Strong written and verbal communication skills
- Ability to effectively multitask and manage time efficiently
- Excellent problemsolving abilities and conflict resolution skills
- Empathetic and patient demeanor towards customers
- Proficiency in using online communication tools and platforms
- Ability to work well in a team environment and collaborate with colleagues
- Strong attention to detail and accuracy in data entry and recordkeeping
- Familiarity with CRM systems or customer service software
- Flexibility to work shifts including evenings and weekends
- Demonstrated ability to work under pressure and handle challenging situations
- Passion for providing exceptional customer service and building positive customer relationships
- Understanding of data privacy regulations and compliance
- Proactive attitude towards learning and adapting to new technologies and processes
crm systems,social media management,data entry,email support,flexibility,empathy,multitasking,conflict resolution,communication,online chat support,record-keeping,online,adaptability,time management,customer service,communication skills,problem solving
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
