Guest Service Associate - Housekeeping
Guest Service Associate - Housekeeping
Posted on :
19-01-2025
Employer Active
1 Vacancy
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Job Description
Primary Responsibilities
Operation
- Attend daily briefings and takes on daily assigned tasks
- Understand the difference in guest levels (VIPs) and Room Categories
- Clean and maintain areas of responsibility according to standards and procedures
- Replenish guest supplies and ensure that guests requests are promptly attended to
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness
- Maintain a section room report as well as a daily productivity report
- Reports lost and found articles to the housekeeping office immediately
- Handle guest complaints tactfully and report incidents or any other irregularities to Supervisor in a timely manner
- Report unusual behavior/activities in guestroom floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Carry out valet services when required (e.g. delivery of linen processing laundry orders)
Qualifications :
Degree or Diploma in Hotel Management
Additional Information :
- Minimum 2 years of relevant experience in a similar capacity
- Good reading writing and oral proficiency in English language
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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