Technical Chat Support - Start ASAP
Technical Chat Support - Start ASAP
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Job Description
Overview
Responsibilities
- Respond to customer inquiries via chat in a timely manner.
- Diagnose and troubleshoot technical issues related to our products.
- Provide stepbystep guidance for users to resolve problems.
- Escalate complex issues to the appropriate technical teams.
- Document customer interactions and solutions in the support system.
- Utilize chat support tools to enhance interaction efficiency.
- Maintain a positive and professional demeanor with customers.
- Follow up with customers to ensure resolution of their issues.
- Contribute to the creation of knowledge base articles and FAQs.
- Stay updated on product features and technical updates.
- Assist in identifying recurring issues and suggest improvements.
- Work collaboratively with team members to share insights.
- Participate in training sessions to improve product knowledge.
- Monitor chat queues to ensure balanced workloads.
- Engage in customer feedback collection to improve service quality.
Qualifications
- High school diploma or equivalent; associate or bachelor s degree preferred.
- Proven experience in a technical support role is an advantage.
- Strong understanding of troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Familiarity with chat support software and CRM tools.
- Ability to work in a fastpaced environment and manage multiple tasks.
- Understanding of basic networking concepts and software applications.
- Experience in customer service or clientfacing roles preferred.
- Strong analytical skills to interpret and resolve issues effectively.
- Ability to adapt quickly to new technologies and tools.
- Demonstrated problemsolving skills and a detailoriented approach.
- Willingness to work flexible hours including evenings and weekends.
- Collaborative mindset with a focus on customer satisfaction.
- Ability to maintain composure in stressful situations.
- Basic knowledge of SEO and web technologies is a plus.
customer service,crm tools,seo,team collaboration,web technologies,problem-solving skills,analytical skills,technical support,software applications,time management,chat support software,troubleshooting,customer communication,basic networking concepts,problem-solving
Employment Type
Full Time
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
