Customer Service Representative
Customer Service Representative
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Job Description
Overview:
Key Responsibilities:
- Manage incoming calls and customer inquiries
- Resolve customer complaints and issues in a professional and timely manner
- Provide accurate and complete information to customers
- Process orders forms and applications
- Keep records of customer interactions transactions and inquiries
- Communicate and coordinate with internal departments
- Identify and escalate priority issues
- Stay updated on product knowledge and company information
- Collaborate with the sales team to ensure customer satisfaction
- Handle customer complaints provide appropriate solutions and alternatives
- Follow up to ensure resolution
- Contribute to team effort by accomplishing related results
- Maintain a positive empathetic and professional attitude toward customers
- Strive to meet or exceed customer expectations
- Resolve any customerrelated issues efficiently
Required Qualifications:
- High school diploma or equivalent
- Prior experience in customer service or related field
- Excellent verbal and written communication skills
- Strong problemsolving and decisionmaking abilities
- Ability to handle stressful situations while remaining calm and professional
- Proficiency in relevant computer applications
- Ability to adapt and be flexible in a fastpaced environment
- Exceptional time management and organizational skills
- Empathetic and patient with a strong focus on customer satisfaction
- Strong conflict resolution and negotiation skills
- Ability to multitask and prioritize effectively
- Basic understanding of sales principles
- Ability to work well in a team environment
- Familiarity with CRM systems is a plus
- Fluency in additional languages is an advantage
empathetic,multitasking,teamwork,problem-solving,basic,crm,decision-making,negotiation,communication,verbal communication,customer service,time management,crm systems,additional languages,communication skills,organizational skills,adaptability,empathy,sales principles,written communication,conflict resolution
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
