Service Desk Representative Jobs in Vibrus group in Any - India

Service Desk Representative

Vibrus Group

Posted on : 20-12-2024

Employer Active

1 Vacancy

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Job Location

India

Monthly Salary

INR INR 1800000 - 1900000

Vacancy

1 Vacancy

Posted on : 20-12-2024

Job Description

Duration: 6 months contract

Responsibilities:

1. Provide technical support to customers for technologies including desktops and laptops virtual machines tablets desk phones mobile phones printers wired and wireless networks VPNs webcams dictation hardware usage of said technology in and outside of Facilitys locations technically integrated medical devices such as ventilators cardiac monitors and anesthesia machines and a variety of software

2. Safeguard the security of the organization by following established procedures to prevent unauthorized access to System resources

3. Provide indepth troubleshooting research diagnoses resolution and escalation of semicomplex technical issues or requests

4. Provide guidance and support to Service Desk Associates and new Representatives and communicate with departmental leadership as needed to ensure service excellence is achieved.

Qualifications

High School Diploma or equivalent required.

Some college or 12 years of vocational technical training or an Information Technology/Support industry certification A relevant Associate s degree or higher (Information Technology Information System Computer Science Health Information Management or other Business/Communication/Technology related) and Information Technology/Support industry certifications.

Certification in IT Service Management (ITSM/ITIL/HDI etc.)

Requirements:

Excellent troubleshooting skills written and verbal communication skills attention to detail helpful and friendly disposition and experience supporting people via email and phone.

5 OR MORE YEARS OF RECENT EXPERIENCE WORKING AT A HELP DESK/SERVICE DESK ESPECIALLY FOR A HEALTHCARE ORGANISATION REQUIRED

HEALTHCARE EXPERIENCE REQUIRED

Experience supporting Epic Microsoft (Windows and Office) VPN and multifactor authentication (MFA).

Experience working remotely.

troubleshooting,hdi,microsoft support,vpn support,communication skills,multi-factor authentication support,it service management,information technology,epic support,remote support,management,itil,help desk support,communication,healthcare

Employment Type

Full Time

Company Industry

Key Skills

Bidding
Apprentice
Bricklayer
Airport
Jni
Airlines

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About Company

Vibrus Group

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Service Desk Representative

Vibrus Group

Job Description

Employment Type

Company Industry

Key Skills

About Company

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