Customer Service Representative
Customer Service Representative
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Job Description
Overview
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer inquiries via phone email and chat.
- Provide information regarding products and services.
- Troubleshoot and resolve customer complaints.
- Document interactions and transactions in the CRM system.
- Assist customers with account questions and updates.
- Follow up with customers to ensure issues are resolved.
- Escalate complex issues to appropriate departments.
- Maintain a high level of professionalism and customer service.
- Train new staff on customer service procedures.
- Compile feedback from customers to help improve services.
- Participate in service improvement initiatives.
- Meet performance metrics related to call handling and resolution times.
- Contribute to maintaining a positive team environment.
- Stay informed about company products and policies.
Required Qualifications
- High school diploma or equivalent; associate degree preferred.
- Proven experience in customer service or related field.
- Strong verbal and written communication skills.
- Ability to handle difficult customers politely and effectively.
- Familiarity with customer service software (e.g. CRM systems).
- Basic computer skills including MS Office proficiency.
- Strong organizational skills and attention to detail.
- Ability to work in a fastpaced environment.
- Willingness to learn and adapt to new procedures.
- Experience in a retail or call center setting is a plus.
- Effective multitasking abilities.
- Understanding of basic sales principles.
- Positive attitude and strong work ethic.
- Flexibility to work varied shifts including weekends.
- Capability to work independently as well as in a team.
problem solving,empathy,active listening,multitasking,product knowledge,time management,adaptability,team collaboration,customer,customer service,communication
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
