Customer Success Manager
Customer Success Manager
Posted on :
13-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
HRBaires is looking for a Customer Success Manager for TripLe Whale
Remote Melbourne Australia
$100000 $115000 a year
Salary range is $100000 to $115000 Australian Dollars
About the Company
Triple Whale is a leader in business intelligence for ecommerce. With thousands of customers in dozens of countries our software tracks more than $40 billion of online commerce annually. Our culture built on innovation creativity and speed fosters an environment where great ideas can flourish. Headquartered in Columbus Ohio with additional offices in Israel we are expanding our team to pursue an ambitious vision. Join us and be part of something big!
About the Role
We are specifically looking to hire a Customer Success Manager (CSM) who has a background in CS within the ecomm ecosystem. As a CSM at Triple Whale you will focus on and support our ecommerce stores and/or our agency clients who maintain the relationship with the stores directly. You will be joining a growing global team of superstar CSMs who love to help and guide our clients to success.
Responsibilities
As a CSM at Triple Whale you will take ownership of relationships with our Enterprise clients and lead their program strategy in a consultative and datadriven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely advising on marketing strategy best practices and feature functionality. In addition you will:
- Closely collaborate with Sales Solutions Architects and Support to provide maximum value for your clients while retaining and growing revenue for Triple Whale.
- Revenue and renewal forecasting
- Understand customers goals and implementing tailored success plans
- Drive executive level relationships and identifying opportunities to expand the clients suite of Triple Whale products to satisfy their goals.
- Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goalsetting value delivery account growth new product adoption and renewals
- Work independently to deliver a consultant perspective in all client interactions creating customized success plans based on customers goals and challenges
- Develop and maintain a deep understanding of our products and the broader marketing landscape staying up to date on industry trends and best practices
- Lead and present at client meetings both inperson and over video conference
- Analyze customer usage to form accurate forecasts and to have complete visibility into renewal pipeline; identify clearly communicate and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
- Lead discussions with clients to probe what new products they are interested in and what integrations they might need and translate customer feedback into specific product requirements
- Contribute to the continued development and improvement of the Triple Whale Customer experience
Qualifications
- Previous customer service experience in the ecomm space is a MUST highly preferred from a SaaS environment
- Ability to thrive in a dynamic fast paced startup environment
- Superb written and verbal communication skills
- Quick learner
- Flexible embraces change and new responsibilities
- Excellent computer skills and tech savvy
- Serviceoriented passionate about providing top notch service to our client
- Detailoriented capable of handling multiple responsibilities at once
- Positive attitude empathy and high energyLoves working on a team
$100000 $115000 a year
Salary range is $100000 to $115000 Australian Dollars
customer,communication skills,csm,consultative approach,relationship management,customer communication,saas experience,customer success,skills,revenue forecasting,sales collaboration,marketing strategy,tech savvy
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
